Courier Coordinator
 Salem Hospital | |
 United States, Massachusetts, Salem | |
| 81 Highland Avenue (Show on map) | |
 Sep 04, 2025 | |
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Responsible for providing the delivery and return of blood products and materials to internal and external customers.
*Shows excellent communication and customer service abilities. *Coordinates and supervises the training of new hires during the training period. *Participates in interviews and assists the Courier Manager with choosing and hiring new couriers. *Assists couriers out in the field when needed *Acts as a liaison between the courier department and all Salem Hospital internal departments, off-site Phlebotomy locations, and MGB outreach clients. *Maintains and updates courier department manuals and hospital policy binders. *Prepares and maintains daily/nightly courier schedules. *Dispatching: Responsible for dispatching ad hoc pickups to proper couriers to ensure timely pickup and delivery of all routine and stat blood work. *Responsible for all aspects of lab supply packing and fulfilling, along with daily lab supply inventory control. *Provides written instruction to employees when procedures or protocols change. *Carries out responsibilities promptly, needing little direction from the manager. *Assumes accountability for his/her position, extending oneself when unexpected or unusual needs arise. *Routinely undertakes added tasks when assignments are completed. *Schedules all repair and maintenance appointments for the 26 Laboratory cars at our local auto shop. Helps in the Annual lab car rotation. *Weekend On Call status - Rotates with lead couriers for weekend and holiday on-call coverage. *Assumes responsibilities of the Courier Manager during his/her absence or when asked. *Acts as a backup driver to cover routes and/or as a STAT driver when needed. *Performs other related duties as required or as responsibilities dictate. *Maintains and enforces established department policies and procedures, objectives, safety, environmental, and infection control standards. *Responds to all severe weather and/or roadway conditions to ensure driver safety *Responsible for lab vehicle parking and cleaning during and after snow/weather events. *Directly supervises 19 Lab couriers *Communicates, directs, and advises outside courier vendor staff to ensure client needs are met. *Performs annual driver evaluations for all couriers and provides feedback to the Courier Manager on proficiency and compliance. *Able to perform other duties as assigned
North Shore Medical Center, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |