Federal Operations Manager 1442993

The application window is expected to close on: August, 22, 2025.

NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Due to federal government contract requirements, this position is open only to U.S. citizens

The Cisco Workspace for Government (W4G) Team drives the consumption and adoption of innovative software services across the U.S. Federal Government. We build and support the platform that enables Federal customers to securely consume accredited applications, working closely with Cisco product teams and government partners to deliver on critically important objectives.

As Operations Manager for Cisco's Workspace for Government, you'll play a pivotal role in delivering seamless integration and ongoing operational support for our Federal Government customers. You'll oversee the day-to-day operations of team members while developing innovative operational models and ensuring service excellence through proactive problem-solving and data-driven decision-making. You'll collaborate with multi-functional teams, support high-stakes customer engagements, and help shape the future of how government customers consume secure Cisco solutions.

• Manage daily operations of the Workspace for Government Customer Service Representative (CSR) team across various platforms, networks, and locations.
• Lead, mentor and develop team to ensure continuity and team culture.
• Develop and implement innovative, scalable operational models across geographical and organizational boundaries.
• Define, track, and report on Key Performance Indicators (KPIs) to continuously improve service delivery, efficiency, compliance, and resource utilization.
• Collect and analyze operational data to identify trends, mitigate risks, and advise decision-making.
• Respond to customer inquiries and resolve issues by developing and optimizing playbooks and knowledge base content for CSRs.
• Design and test Continuity of Operations Plans (COOP) to ensure critically important functions continue during disruptions.
• Manage partner relationships across all project phases, ensuring delivery of customer-committed services.
• Lead meetings with internal partners and collaborate multi-functionally with global teams.
• Document technical processes, operational guidelines, and continuously update materials.
• Simultaneously manage multiple customer engagements and drive ad hoc projects as needed.
• Identify, raise, and resolve operational issues; solicit feedback for continuous improvement.
• Support W4G development lifecycle through process development and documentation.
• Government experience supporting the Department of Defense preferred.

• Bachelor's degree in business, Engineering, or related field.
• 5+ years of management experience in technology environments with a minimum of 5 years' experience in leadership roles in technology environment
• Demonstrated experience leading multi-functional programs from conception through integration and support.
• Demonstrable ability to define, track, and deliver against program schedules, feature sets, and cost goals.

• Experience working in or with the U.S. Federal Government
• Strong relationship-building, communication, and partner leadership skills.
• Ability to thrive in a fluid, rapidly changing environment and quickly drive decision-making.
• Experience with security applications, network technologies, or software operations.
• Exceptional user documentation, process development, and project management skills.

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.