Desktop Support Technician

TEKsystems
$25.00 - $28.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Kenosha
Sep 04, 2025
We are seeking a skilled and customer-focused Desktop Support Technician to join our IT team in Kenosha, WI. You'll be part of a collaborative group of six technicians supporting over 400 users across the site. This role is ideal for someone with hands-on experience in desktop support within a mid-to-large sized organization, who thrives in a fast-paced environment and enjoys solving technical issues with a service-oriented mindset. Key Responsibilities * Provide onsite technical support for desktops, laptops, and peripheral devices. * Use SCCM or Intune to image machines, deploy software updates, and manage endpoints. * Set up new users, including hardware provisioning, account configuration, and onboarding support. * Troubleshoot and resolve hardware and software issues across Windows 10 and Office 365 environments. * Perform hardware swaps, upgrades, and repairs as needed. * Maintain and update asset inventory and documentation. * Collaborate with team members and escalate complex issues when necessary. * Ensure timely and professional resolution of support tickets and service requests. Required Skills & Experience * Proven experience in desktop support within a similarly sized organization (400+ users). * Proficiency with: * Windows 10 and 11 * Office 365 * Active Directory * SCCM or Intune (for imaging and deployment) * Strong troubleshooting and problem-solving skills. * Excellent communication and interpersonal abilities. * Ability to work independently and as part of a team. Preferred Qualifications * Associate's degree in Information Technology or related field. * Industry certifications such as CompTIA A+, Network+, or Microsoft certifications. * Experience with ticketing systems and IT service management tools. Pay and Benefits The pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Kenosha,WI. Application Deadline This position is anticipated to close on Sep 17, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.