Member Relationship Officer

TEKsystems
$22.00 - $27.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Brookfield
Sep 04, 2025
The Member Relationship Officer creates a positive impression and establishes strong member relationships creating a lasting member experience. They assist members with consumer lending needs, new accounts, digital services, account maintenance, processing member transactions and problem resolution. While working with members, they uncover needs, educate members on products and services, and recommend solutions. The primary responsibilities of the Member Relationship Officer role include but are not limited to: * Pay: $22.00-$27.00/hourly * Shift: Monday-Friday 8:00AM-5:30PM (1-2 Saturday's per month required on a 9:00AM-12:00PM shift) * Office located Brookfield, WI Job Functions: * Building and maintaining lasting relationships through conversations, anticipating members' future needs and exceeding expectations. * Interviewing loan applicants and providing underwriting additional information to make loan decisions. * Assisting members with their needs by opening and maintaining deposit products and services. * Processing basic and advanced member transactions and account maintenance confidentially, accurately, and efficiently, and assisting members with problem resolution. * Educating members on ancillary loan products, insurance options, and securing appropriate solutions. * Providing members with sound guidance for their financial needs and referring as needed to partnering Additional Skills & Qualifications * 1+ years of mortgage servicing experience * Experience with mortgage loan applications, underwriting functions, and/or similar * Previous financial industry experience is preferred * Financial Counselor Certification is a plus * Strong communication skills including verbal, written and active listening * Excellent interpersonal skills to maintain a professional, courteous, and friendly atmosphere Pay and Benefits The pay range for this position is $22.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Brookfield,WI. Application Deadline This position is anticipated to close on Sep 8, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.