Supervisor, Customer Operations

City/State

Work Shift

Overview:

The Supervisor of Customer Operations will be responsible for the daily operations of the guest services and volunteer services departments to include being a resource for questions, assisting with daily activities and maintaining a well-trained, productive and service-oriented work group. Also, responsible for performance monitoring and improvement efforts in support of division strategies specific to customer service, quality, and financial accuracy. Supports the team by developing and maintaining strong, collaborative relationships with team members, volunteers, providers and internal business partners and identifies opportunities for improvement, recommends solutions, and implements recommendations to facilitate change. In addition, serves as a role model for communication and teamwork between departments and divisions.

Key Responsibilities:

* Directly responsible for the coordination and management of the guest services and volunteer services programs

* Assists leader in promoting customer satisfaction and enhancing the patient and family experience

* Supervises staff including coordinating quality and customer service activities

* Coordinating the purchasing and payroll processes

* Serving as a technical resource to team members

* Responsible for interviewing, hiring, and developing staff with the goal of developing a highly effective work team

* Responsible for recruiting and training new volunteers

* Matching volunteers to opportunities that suit their skills, keeping volunteers informed, and conveying the organization's purpose to the public.

This position is located at Sentara Obici Hospital, Suffolk

• Associate's degree (or higher) preferred or
• a minimum of five years of related experience in lieu of education is required.

• No specific certification or licensure requirements

• 3 years of Healthcare experience
• Previous Guest Services/Volunteer Services experience
• 3 years Call Center experience considered
• 2 years Managed Care Experience
• Previous Customer Service experience required

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Sentara Obici Hospital, a 175-bed state-of-the-art facility, is located on Godwin Boulevard in Suffolk, VA. Our full-service hospital continues a legacy of providing residents of Western Tidewater with high-quality, patient-centered care. As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, the hospital specializes in orthopedic and spine, heart and vascular, advanced imaging, gynecological and comprehensive breast services, behavioral health, maternity, weight loss surgery, and a heartburn treatment center.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.