Manager - Slot Technicians

About Bally's:

Bally's Chicago is the company's newest and most exciting venture-an entertainment destination worthy of the city's world-class reputation. Located at the historic Medinah Temple, Bally's Chicago spans three floors and over 34,000 square feet of gaming. Guests can enjoy nearly 800 slot machines, 56 table games, two signature restaurants, two main bars, and a quick-service cafe.

A career with Bally's opens the door to limitless opportunities. As our business continues to grow, we are seeking service-driven individuals who are eager to build their careers, excel in their craft, and make a real impact. If you're ready to be challenged in a dynamic, fast-paced environment, Bally's Chicago is the place for you.

The Role:
As a Manager- Slot Techs, you will be responsible for ensuring efficient technical support is always available. Ensures the Slot Technical Department operates in a way that enhances guests' perception of Bally's Chicago Casino as an exciting entertainment destination, providing an unparalleled gaming experience. Strives to deliver excellent service to all internal and external guests. Performs all duties in alignment with Bally's Chicago Casino IC's, Illinois Gaming Board, policies, and upholds the company's vision, mission, and values.

Target Range of Pay- $80,000

Duties and responsibilities

Ensure Compliance with Rules and Regulations

• Ensures compliance with all ICs and Illinois Gaming Board standards or relevant industry standards during all aspects of work
• Ensures adherence to IC's and the Illinois Gaming Board, Code of Conduct, Internal Rules, and Regulations always

General Job Functions

• Ensures development of the annual budget and cost management for the Slot Technical Department
• Plans, organizes, and coordinates departmental work, assigning projects and responsibilities
• Assists in planning, developing, and implementing slot game and layout changes
• Focuses on staff career advancement through assessments, training, and development programs
• Oversees the efficient operation, maintenance, and repair of all slot machines
• Troubleshoots and repairs slot machines and equipment, including circuit boards
• Performs initial setup, repairs, preventative maintenance, and floor repairs for slot machines
• Monitors players for improper use or cheating, reporting incidents to management and security
• Responsible for supervising and managing staff in the Slot Technician department
• Any other tasks assigned

Qualifications

• Bachelor's Degree or equivalent education required
• Minimum 5 years in slot machine management in a casino environment
• Demonstrates in-depth knowledge of gaming equipment setup and repair of electrical, electronic, and mechanical components, with recent hands-on experience
• Ensures high standards of service, fostering a quality-focused workforce and motivating by example with energy and enthusiasm
• Possess a solid understanding of slot technical operations, including inventory control, ACSC, and staff development programs
• Adapts to work various shifts, ensuring adherence to company policies and maintaining a professional appearance