Driver License Examiner Assistant (Reading)

NOTE: This posting will close on SEPTEMBER 14, 2025 or after 30 applications are received, whichever occurs first.

The Department of Transportation is actively looking to hire a Driver License Examiner Assistant. This vital role within PennDOT involves supporting the operations at the Driver License Center, where the primary focus is on enhancing highway safety. The Assistant will engage directly with customers at the counter, facilitating the processing of their applications and inquiries. A key responsibility of this position is the thorough examination of identity documents, which is essential in the fight against identity theft and fraud. This role not only contributes to the efficiency of the licensing process but also plays a crucial part in safeguarding the integrity of driver identification. If you are interested in making a meaningful impact in this area, we encourage you to apply now!

The role of a Driver License Examiner Assistant is centered around a Driver License Center, where they facilitate driver licensing and related services for the public. This position entails a range of responsibilities, including professionally greeting customers and engaging directly with them to verify identification, assist in completing application forms, and inputting data into online driver license application systems. The assistant also provides necessary forms and informational brochures tailored to the specific needs of each customer. Additionally, they administer standardized knowledge tests to assess applicants' comprehension of motor vehicle regulations, driving laws, and traffic control devices, while conducting vision screenings using a telebinocular instrument to ensure visual acuity for all applicants.

In this capacity, the assistant is responsible for accurately entering test results and customer applications into online software systems via a PC terminal. They must independently address inquiries and concerns from the public, demonstrating a thorough understanding of the services offered and the requirements for each, including the criteria for obtaining REAL ID and non-REAL ID products. Furthermore, they provide essential information regarding various services such as driver's license renewals, duplicates, out-of-state transfers, motorcycle licenses, and commercial driver's licenses (CDLs), ensuring familiarity with the specific restrictions and endorsements associated with commercial licenses. Upon request, the assistant generates Restoration Requirements Letters for customers who visit in person, while also ensuring that the correct fee waiver codes are applied and documented whenever necessary, in compliance with the Fee Waiver Guidelines. Adherence to the Driver and Vehicle Services Customer Service Policy and REAL ID regulations is paramount, as is the issuance and scanning of the Non-Native Born US Citizen/Non-US Citizen Courtesy Form when additional information is required.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Overtime and travel to other driver license centers as necessary.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience obtaining, evaluating, and providing information to the public.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.