Payment Implementation Specialist

About CAMP Systems: At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we're shaping the future of aviation technology. Since our founding in 1968, we've grown to a dynamic team of 1,600+ employees across 14 locations globally-all united by a passion for innovation and excellence.

Our Mission & Vision:
We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.

Our Values & Excellence Mindset: We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.

What You Will Experience In This Role:

As a Payment Implementation Specialist at Avinode Group, you'll play a key role in delivering a seamless onboarding experience for our customers adopting our integrated payment platform. You'll act as a trusted advisor and technical expert, guiding customers through setup, configuration, and activation, while continuing to demonstrate the value of the product throughout onboarding to drive adoption and long-term engagement.

This is a hands-on role that requires strong technical aptitude, a deep understanding of payment systems, and excellent customer-facing skills. You'll collaborate closely with our Payment Solutions Manager, Payment Operations Team, Sales, and Customer Success teams to deliver successful onboarding experiences that set customers up for long-term success. We're looking for someone who can balance the technical with the relational, someone who's just as comfortable walking a one-person show through setup as they are supporting CFOs of larger accounts.

Location for this position: Remote / Must be able to work Eastern Time hours

What you will do

• Lead the implementation and onboarding of Avinode's payment platform for new and existing customers globally.
• Guide customers through the setup, configuration, and integration of our third-party payment provider, including API-related steps.
• Consult with customers on best practices, compliance requirements, and payment workflows to ensure a smooth go-live.
• Proactively reinforce the value proposition of our payment platform throughout implementation, identifying opportunities to align product capabilities with customer goals and increase engagement.
• Act as the technical point of contact during the onboarding phase, partnering closely with the Payment Solutions Manager for larger or more complex customers.
• Collaborate with internal teams (Payment Operations, Product, Engineering, Customer Success) to escalate issues, manage dependencies, and drive resolution.
• Maintain detailed documentation of implementation steps, configurations, and customer needs to ensure a smooth transition to support and success teams.
• Identify opportunities to improve onboarding processes and sales enablement during implementation, and contribute to the development of scalable playbooks and tools.
• Offers Support continuous improvements to our Academy pages (Help Center) and self-service resources for payment onboarding to improve adoption.
• Jump in to support post-onboarding questions, particularly when members need help remembering how to use certain features or complete a task.

What We're Looking For

• 3+ years of experience in a customer-facing implementation, onboarding, or technical consulting role, ideally in fintech or payment platforms.
• Strong understanding of payment systems, including credit card processing, ACH, Fedwire, SEPA, and cross-border transactions.
• Hands-on experience with onboarding platforms that include APIs, integrations, or third-party vendor configurations.
• Excellent problem-solving skills and the ability to manage multiple implementations simultaneously.
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Comfortable working with finance teams and executives (e.g. Controllers, CFO's), with the ability to understand their priorities, speak their language, and align implementation to financial processes and compliance needs.
• Highly organized and detail-oriented, with a proactive and collaborative mindset.
• Familiarity with tools like Salesforce, Jira, or implementation project tools is a plus.
• Able to role model Avinode Group core values.

You'll Succeed Here If You

• Can confidently lead implementation calls with both small businesses and large enterprise teams.
• Enjoy digging into technical details and solving real-world payment configuration problems.
• Thrive in a fast-paced, collaborative environment where ownership and initiative are valued.
• Bring a service-first mentality to customer interactions and internal collaboration.
• Understand that implementation is an extension of the sales journey, and can confidently drive conversations that highlight ongoing value and future capabilities.

Why Work at CAMP?

Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer - vets/disabled

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.