Service Desk Support Analyst - Davenport, IA

IPG Photonics seeks a highly motivated and experienced individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. As a Service Desk Analyst, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software.

The ideal candidate is a diligent, hardworking individual who can communicate with customers to determine their needs, can work with little supervision, and can always deliver outstanding work. Must have experience supporting executive team members.

• Support executive team members on their day-to-day support needs with highest urgency.
• Provide on-going IT Support to the manufacturing department with their IT needs.
• Participate in off-hour call rotation and travel to remote sites for support as needed.
• Perform troubleshooting activities to determine the cause and resolution of computer hardware and software
• Assess and take ownership of technical support tickets in the helpdesk ticketing
• Collect information around problems and escalate to higher support tier when needed.
• Perform a daily check for the meeting rooms' functionality and implement a fix to see if a fault is identified.
• Image computes to adhere to IPG's standard deployment.

• 3+ years of Microsoft Windows support experience
• 3+ years of Microsoft Office support experience
• 3+ years Active Directory support experience
• 3+ years supporting Microsoft 365 environments
• User management experience in Active Directory and Exchange Servers.
• Strong communication skills
• SCCM experience a plus
• Manufacturing environment experience a plus