Automation Field Support Technician

Automation Controls Technician will primarily focus on supporting field service calls at customer locations. This role involves providing technical support for industrial equipment-diagnosing, repairing, and commissioning automation and control systems. The ideal candidate will have hands-on experience with PLCs, HMIs, motor controls, and automation hardware/software, and will thrive in a technical support role.

ESSENTIAL FUNCTIONS

• Respond to field service requests to troubleshoot, repair, and update automation and control systems.
• Diagnose control system issues (hardware and software) remotely or onsite using test equipment, schematics, and software tools.
• Modify and update PLC and HMI programs to support system upgrades, repairs, or customer-requested changes.
• May assist with the installation, commissioning, and startup of new automation equipment at Amada facilities or customer sites.
• Provide on-site technical support, training, and guidance for field service technicians, Amada manufacturing staff, or customer staff.
• Document service support activities, including test results, system changes, and recommended improvements.
• Work closely with the engineering team to communicate system updates, field issues, and field or customer feedback.
• Ensure compliance with safety procedures and customer site requirements during all service activities.

QUALIFICATIONS

• Associate degree in Electrical, Electronics, Mechatronics, Automation Technology, or equivalent technical training.
• 3+ years of experience in industrial automation, field service, or a related technical role.
• Proficiency in troubleshooting PLC-based control systems (Omron, Allen-Bradley, Siemens, or similar).
• Experience with industrial networks (Ethernet/IP, Modbus, Profibus, etc.).
• Ability to read and interpret electrical schematics, wiring diagrams, and control system drawings.
• Skilled with test instruments such as multimeters, oscilloscopes, and signal generators.
• Experience with VFDs, servo drives, and motion control systems.
• Knowledge of industrial safety regulations and lockout/tagout procedures.
• Familiarity with SCADA systems and industrial HMIs.
• Previous experience in a service technician, field engineer, or plant maintenance role.
• Strong mechanical aptitude and ability to troubleshoot electromechanical systems.
• Excellent problem-solving and customer service skills.
• Ability to work independently in the field with minimal supervision.
• Willingness to travel (up to 50%) including overnight stays.

SKILLS

• Excellent communication skills (verbal and written), organized and detailed-oriented.
• Experience in creating schematics, flowcharts and other electrical design documentation
• Experience with ladder logic, function blocks, structured text and or sequential function charts.
• Relies on experience and judgement to plan and accomplish goals

PAY RANGE:

• Salary - $65,000.00-$85,000.00

WORK ENVIORNMENT:

• On site in Brea, CA
• Office setting - answering service calls.
• Amada does not provide employer sponsorship.

REPORTING RELATIONSHIP

• Department Manager or group supervisor

SUBORDINATE STAFF

• None

TRAVEL

• Frequent travel may be required during machine developing and debugging period.

MENTAL

• Ability to work harmoniously with others.
• Ability to accept and follow instructions.

LIFTING: Average Weight: 25 lb. Frequency: Daily