ServiceNow Implementation Consultant

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

As a ServiceNow Cloud Solutions team member in Crowe's Consulting Practice, your role will focus on helping clients resolve business challenges through the design, implementation, and optimization of ServiceNow solutions. You will work with senior team members to develop and deliver scalable solutions that improve operating performance, enhance customer and employee experiences, and streamline technology-enabled processes. At Crowe, we empower you to grow your technical and consulting skills, contribute to impactful client work, and take ownership of your professional development.

You will have the opportunity to engage in meaningful, hands-on project work across ServiceNow applications such as IRM, ITSM, CSM, HRSD, Security Operations. From your first day, you'll collaborate with consultants and architects, gaining exposure to both the technical and business sides of consulting while contributing to real-world client solutions.

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Responsibilities:

• Supporting the configuration, customization, and administration of ServiceNow applications across multiple modules.

• Assisting with solution design workshops, requirements gathering, testing, deployment, and end-user training.

• Participating in business process analysis and helping translate client needs into ServiceNow-enabled solutions.

• Documenting technical designs, configurations, and implementation steps in a clear, reusable way.

• Supporting Crowe's practice growth by contributing to proposals, presentations, and thought leadership efforts.

• Preparing and maintaining project documentation such as meeting notes, tracking action items, and contributing to status reports.

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Skills & Requirements:

• Strong analytical and problem-solving skills with the ability to learn quickly and troubleshoot technical challenges.

• Ability to work in a fast-paced, collaborative team environment. Strong interpersonal skills with a client-service mindset.

• Entrepreneurial attitude with the flexibility to take ownership of tasks and adapt to changing project needs.

• Interest in cloud technologies (e.g., AWS, Azure, GCP), enterprise service management, and developing ServiceNow expertise.

• Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical stakeholders.

• Willingness to travel up to 30% as needed for client engagements.

Education:

We are seeking college seniors or graduate students pursuing academic degrees in one of the following preferred majors (or similar background).

• Computer Science

• Management Information Systems or Technology

• Informatics

• Computer Engineering

• Software Engineering

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.