Professional Services Engineer

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

• The job will be a dedicated resource to one account as a Resident Engineer, and their primary objective is the success and growth of Keysight solutions for that customer.
• Applies industry knowledge, technical expertise, and understanding of client's strategic direction and business goals to identify, develop, and deliver technical solutions. Translates customer challenges into Keysight business opportunities and technical consulting services and solutions, including the design, scope, and development of the technical components, which improve overall performance of client's organization. Integration may include 3rd party products, enhancements to Keysight products, or defining new Keysight product or service offerings to meet client requirements, including operational optimization of the customized solution. Works in participation with division and/or customers to help them conceptualize means to apply technology as a strategic asset. Works in a consultative mode with management in customer organizations.
• Technical or business consultant to Keysight group and business level managers and to key client decision-makers
• The engineer will become the trusted adviser for key clients focusing on managing and maintaining daily activities which help promote Keysight solutions primarily in the Network Visibility Solutions.
• The engineer will work maintenance windows/night shift up to 50% to support deployments, configuration changes and trouble-shooting activities with Keysight's customers, vendors and third-party contractors.
• Lead trouble resolution activities on behalf of Keysight to engage stake holders at Keysight, Keysight's customers, contractors and vendors to remove obstacles and drive to completion.

• Bachelor's or Master's degree or University degree or equivalent in the areas of Computer Science, Electrical Engineering, or Engineering Computer Science.
• Typically, 5 to 10 years relevant experience for entry to this level.
• Possesses in-depth skills acquired through advanced training, study and experience and internal recognition in specialty
• Ability to work with little supervision and engage customers as needed on a routine basis during specific projects.
• Strong ability to multi-task working with multiple customers at different phases of any given project.

• Strong written and verbal communication skills
• Strong understanding and ability to design, develop, and debug Python scripts for automation and its usage of REST
• Good understanding of networks (L2/3), network design and function, and the ability to perform troubleshooting and diagnostics within an operational environment
• Knowledge of Network Visibility & Monitoring
• Network Packet Brokers (NPBs): Keysight's expertise includes the use of NPBs like Vision Edge OS, Vision X and Vision ONE, which aggregate, filter, correlate and load-balance network packet data to deliver it to security, forensics, and performance management tools.
• Strong knowledge of Layer 1 cabling including Copper and Fiber. Understanding of various Optical fiber transceivers and their capability.
• Proficient in the use of Microsoft Visio or other technical drawing software.
• Full understanding of the OSI model and ability to articulate filtering strategies across all layers.
• Knowledge of virtual environments both private and public cloud architectures.
• Experience with 4G and 5G core network elements, architecture, protocols and use cases.

• Experience with "At Your Service" (AYS) ticketing system.

Careers Privacy Statement

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.