Quality Assurance Manager

Location

TBD

Clearance Level

T2- Moderate Risk Public Trust (MRPT)

Primary Function

The Quality Assurance Manager is responsible for overseeing and implementing quality control and compliance programs within an ICE detention facility. This role ensures that all operations meet ICE Performance Based National Detention Standards (PBNDS), federal regulations, and contractual obligations, while promoting continuous improvement and accountability. This also includes safety regulations, implementing safety protocols, performing audits of programmatic procedures, and works directly with the Facility Director, supervisors, and stakeholders to facilitate process improvement and develop new procedural requirements. This role also involves risk assessment, training, and emergency preparedness to protect staff, detainees, and facility operations.

All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Acuity International is recognized. Actively support and uphold the Company's stated vision, mission and values.

Responsibilities

• Develop, implement, and monitor quality assurance policies and procedures across all departments.

• Conduct regular audits and inspections to assess compliance with ICE detention standards.

• Analyze operational data and incident reports to identify trends and areas for improvement.

• Collaborate with department heads to resolve deficiencies and implement corrective actions.

• Maintain documentation of audits, inspections, and compliance reports.

• Train staff on quality assurance protocols, compliance requirements, and best practices.

• Serve as liaison with ICE Office of Detention Oversight (ODO), Office of Professional Responsibility (OPR), and other oversight entities.

• Lead internal investigations related to service complaints, safety incidents, or non-compliance.

• Support accreditation and certification efforts, including PREA and other federal programs.

• Promote a culture of accountability, transparency, and continuous improvement.

• Ensure compliance with OSHA, DHS, and other relevant safety standards.

• Maintain records and documentation related to safety activities, inspections, and incidents.

• Coordinate with facility management and security teams to address safety concerns.

Job Requirements

• Bachelor's degree in Criminal Justice, Public Administration, Quality Management, or related field.

• 3-5 years of safety and quality management experience in corrections or command center environments.

• DHS SSBI clearance or eligibility to obtain one.

• Strong knowledge of ICE detention standards, federal regulations, and audit procedures.

• Excellent analytical, organizational, and communication skills.

• Experience with incident tracking systems and quality management software.

• Must be at least 21 years of age.

• Must be a US citizen or permanent resident, Resided in the US for 3 years in the past 5 years.

Preferred Qualifications

• DHS or ICE experience

• Safety certification such as the Construction Health and Safety Technician (CHST) or Occupational Health and Safety Technician (OHST) through Board of Certified Safety Professionals.

• Quality certification such as Certified Manager of Quality - Organizational Excellence (CMQ/OE) through American Society of Quality.

• CPR/First Aid certification

• Bilingual (English/Spanish or other relevant languages)

• Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months.

• Ability to travel

Physical Requirements and Work Conditions

• Ability to ascend/descend stairs

• Ability to lift up to 30 lbs.

• Exposure to operational emergencies and sensitive investigations.

• Work is performed in a secure detention facility.

• May require availability for evening, weekend, and on-call hours.