Sr. Instructional Content Designer

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Job Title:Sr. Instructional Design Associate

Position Overview: The Sr. Instructional Design Associate is responsible for developing high-quality technical training materials that support the safe, reliable, and compliant operation of electric utility systems. This role serves as a bridge between subject matter experts (SME's) and the workforce, transforming complex technical information into clear, engaging, and effective learning solutions. The Content Creator will design and deliver a variety of training formats including eLearning, instructor-led courses, manuals and multimedia content.

Location: Hybrid, Downtown Pittsburgh, PA

Responsibilities:

• Develop and execute content strategies in collaboration with the Workforce Development Team
• Design and develop engaging technical training materials that support safety, compliance, and workforce development
• Create learning assets and resources that provide 'just in time' support to team members.
• Manage content calendars and ensure timely delivery of materials
• Monitor and analyze content performance and make improvements as needed
• Evaluate training effectiveness through assessments, feedback and performance metrics
• Regularly review and update learning content to reflect changes in policy, process, or technology
• Synthesize qualitative and quantitative data to share the impact of learning programs on both learners and the department
• Stay updated on industry trends and audience preferences

Education/ Experience:

• Bachelor of Science in Instructional Design, Technical Communications, Adult Education, Instructional Technology or other applicable discipline required
• 5+ years of relevant industry experience required, electric utility experience highly preferred
• Familiarity with Pennsylvania Public Utility Commission regulations a plus
• Must be proficient in Microsoft Office applications
• Experience working in complex organizations; Utility experience a plus
• Experience in learning platforms such as Articulate Rise, Articulate Storyline preferred.
• Experience using the Adobe Creative Cloud is a plus.
• Knowledge of learning management systems (LMS) is a plus.

Skills and Abilities Utilized in this Role Include:

• Knowledgeable in a adult learning principles and innovative learning methodologies
• Creative with a keen eye for design and detail
• Must be proficient in Microsoft Office applications
• Ability to present in a professional manner and communicate clearly with credibility and confidence.
• Project and time management skills with the ability to effectively manage competing priorities.
• Highly organized, detail oriented, self-directed, and adaptable
• Excellent oral and written communication skills with the ability to collaborate

Must possess a positive attitude and strong values that fit with the Company's core values:

• Energized to shape the future;
• Bold in thinking and exploration of new possibilities;
• Collaborative in approaching all challenges;
• Responsible in commitment to safety, management of assets and finances and interaction with colleagues, business clients and other stakeholders;
• Selfless in serving the community, both on the job and through volunteerism.

Scope: Primary focus is on daily deliverables, outputs and reporting. Accountable for managing one's own time and workflow but may be leading projects or project steps. Work is typically complex in nature requiring the incumbent to draw on previous knowledge to perform role. Continues to build knowledge base but has a solid foundation to act independently the majority of the time. Still draws on experts and managers when needed but less frequently. Act as a resource to less experienced staff on routine issues.

Decision Impact: Problems and issues faced are complex. Draws on experience on a regular basis to solve problems and take new perspectives on existing solutions. Accountable for direct level of reasoning and decision making.

Hybrid Work: Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.

Storm Roles: All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.

Data Governance:Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.