Supv Cultural Ambassadors

The Rector & Visitors of the University of Virginia
United States, Virginia, Manassas
Sep 10, 2025
Supervisor Cultural Ambassadors Job Code: SU1222 ABOUT US We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know - and making connections with - our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience. As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people's lives every day. JOB TYPE Classification: Nonexempt Supervises Positions: Yes JOB SUMMARY The Cultural Ambassador Supervisor provides face to face medical interpreting for all UVA Health Northern VA & Culpeper Interdisciplinary Team members. The role coordinates Cultural and language services by ensuring the smooth flow of operations, implementing policies and procedures, and enforcing rules and regulations established by the department's leadership. Assists in the supervision of staff by distributing tasks, setting shift for a team of Cultural ambassadors, and monitoring projects to ensure that acceptable performance standards are maintained. Employs the use of technology and other resources to provide Language and Sign Language Services to different departments within the assigned facility. Works with clinical leadership in rounding on patients, communicating treatment plans and, if applicable, contacting families regarding patient care. Translation of system documents to Spanish and coordinating translation of documents for other language types. Ability to drive/travel to multiple facilities/locations as needed. Communication: Communicates effectively with people of diverse backgrounds and all levels of authority. Provides communication and updates to patients and guests and ensures their needs are being met, when applicable. Responds quickly and properly to irregular and emergency situations. Quality: Reviews processes, identifying and recommending opportunities for improvement. Monitors the quality of core Public Safety processes. Holds subordinates accountable for customer service standards and initiates remediation when needed. Maintains confidentiality in all matters related to patient care and visitor issues. Patient Service: Actively participates in identifying areas of opportunity to improve the experience for patients and guests. Provides cultural information to facilitate support for a treatment plan. Ensures that information pertaining to the patient's outpatient services, hospitalization, (i.e., advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated. The incumbent may be asked to perform additional duties as assigned. QUALIFICATIONS Education: High School Diploma required. Bachelor's Degree preferred. Experience: 4 years of experience in interpreting services required. 2 years of supervisory experience preferred. Refer to the Life Support Training Policy for additional details. Licensure: N/A Additional Skills/Requirements Required: CMI or CHI certification within the first year of employment. Additional Skills/Requirements Preferred: N/A PHYSICAL DEMANDS Physical Demand Code: 6A, Customer Service Work Function/Activity: Sedentary to Light Physical Demand The job requires frequent sitting and standing, occasional walking, and bending/stooping. Frequent repetitive arm, hand, and finger movements. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull up to 20 lbs. occasionally. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Health Northern VA & Culpeper. OTHER May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes On call responsibilities as directed: Yes Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.