AR Incoming & Audit Representative

Who We Are:

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

1. A unique, inclusive and supportive company culture.
2. Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
3. Fair and competitive compensation.
4. Career development and mentoring and opportunities to grow.
5. Holiday, personal and vacation days.

Summary/Objective:

Route and distribute any incoming orders received by customers to order entry teams and audit all orders to ensure they are place correctly matching our customer needs. Must maintain standards of excellent customer service, recognizing quality of work and responses from the team are a reflection of a value add for Lippert Components as a brand. Must understand the dynamics of working among various special channels including, but not limited to, OEM, Marine and Specialty Markets. This role will require you to work and provide customer service to all LCI divisions.

Duties and Responsibilities:

1. Monitor and route any orders coming into Incoming. Productivity Expectations: Routing an average of 75/Hour at minimum. Queue Expectations: Stay at or under 1 hour/100 in queue.
2. Audit all orders received must be Audited to ensure that they are entered correctly. Productivity Expectations: Audit and route an average 65/hour at minimum.
3. Be able to maintain several perceptive queues required by this team and that all orders are notated and followed up on in a timely manner.
4. Must ensure timely responses on emails coming to group email box.
5. Must have strong systems knowledge and have a high knowledge base of perceptive content/D365. Systems issues identified by the customer or LCI are typically handled through this role.
6. Team Development is required to build upon a successful and growing department
   1. Team members must keep on product knowledge and acquisitions - historical and upcoming
   2. Maintain soft skills, including written and verbal communication
   3. Continuously model LCI core values in every transaction
7. Must have strong systems knowledge to determine effectivity and flow from various system tools throughout the core team
8. Must be able to handle conflict and work with other departments.
9. Must be able to work directly with the inside sales team, order entry, and operations teams effectively.

Working Conditions:

1. Primarily working indoors, office environment.
2. May sit for several hours at a time.
3. Prolonged exposure to computer screens.
4. Repetitive use of hands to operate computers, printers, and copiers.

Qualifications:

1. Minimum of High School Diploma
2. 2-5 Years' Experience preferred
3. Strong systems understanding is needed
4. Strong interpersonal skills necessary

Competencies:

1. Communication Proficiency
2. Organizational Skills
3. Initiative
4. Ability to Train Others
5. Process Improvement
6. Decision Making
7. Time Management
8. Friendly/Understanding

Supervisory Responsibility:

This role does not have any supervisory responsibility upon hiring.

Physical Demands:
While performing the duties of this job, the team member is regularly required to talk and hear. This position requires sitting, data entry, and a telephone headset. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time hourly position and the expected work hours are 40 hours per week, Monday through Friday; weekend and evening work may be necessary.

Travel:

Travel will be minimal and would be primarily local during the business day.

Preferred Education and Experience:

1. Intermediate to Advanced Excel is preferred
2. Continuous Improvement experience is a plus

Work Authorization/Security Clearance

Must be legally authorized to work in the United States.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert's strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

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