Patient Advocacy Manager

General Summary of Position

Job Summary:

MedStar Health is looking for a Patient Advocacy Manager to join our team at MedStar Franklin Square Hospital.

The Patient Advocacy manager will oversee the daily operations of the Patient Advocacy functions at one or more hospitals. The manager will have responsibility and accountability for the supervision and direction of the Advocacy team, focusing on adherence to regulatory rules regarding patient complaints and grievances. The manager is also responsible for investigating and managing grievances and complaints, including the writing of acknowledgement and resolution letters. The manager serves as the point person for complaints and grievances for the facility(ies) and related entities.

MedStar Health is a great place to work and grow your career. We provide a supportive and inclusive work environment, comprehensive health and wellness benefits, generous PTO, tuition assistance, retirement plans, and many other benefits focused on your wellbeing. Apply today and learn how MedStar Health can be your next great career move!

Primary Duties:

• Serves as an impartial member of the interdisciplinary healthcare team, addressing concerns from patients, families, and providers while collaborating with Legal, Risk, Compliance, Regulatory, and Patient Safety departments to assess potential risks.
• Leads the Patient Advocacy Program, ensuring patients' rights and wishes are honored, and that all complaints are addressed without compromising access to care.
• Investigates and manages patient grievances, coordinating with clinical, administrative, and system leadership to provide timely acknowledgment, updates, and closure.
• Oversees the hospital's patient feedback reporting system (RLS) and grievance committee, maintaining data accuracy, preparing reports for executive and regulatory reviews, and representing the hospital in grievance matters.
• Manages departmental personnel functions, including hiring, training, coaching, and performance management of patient advocates, while providing education to department leaders on patient advocacy and grievance policies.

Qualifications:

• Bachelor's degree Healthcare related field, business, or marketing/communications Required.
• 3-4 years Minimum of three years of experience in healthcare, consumer advocacy, patient relations or related field Required.
• 1-2 years Minimum of one year experience as a leader Preferred.

Primary Duties and Responsibilities

Minimum Qualifications

This position has a hiring range of $70,054 - $131,310