Director, Infrastructure Operations, NA

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

This role can be based in the following US locations: San Antonio, TX. This is a hybrid role in San Antonio, TX (3 days onsite).

The Director of Infrastructure Operations is responsible for leading and scaling mission-critical operations across multiple hyperscale data center campuses. This role ensures operational excellence, reliability, and compliance through strategic oversight of change management, problem management, and centralized monitoring functions. The ideal candidate is a seasoned leader with deep technical expertise, a passion for operational rigor, and a track record of driving continuous improvement in high-availability environments.

Essential Job Functions

• Operational Leadership

  • Oversee day-to-day infrastructure operations across the Vantage portfolio.

  • Ensure adherence to SLAs, KPIs, and compliance standards.

• Change Management

  • Own and evolve the change management framework to minimize risk and ensure transparency.

  • Chair Change Advisory Board (CAB) meetings and enforce rigorous pre-implementation reviews.

  • Collaborate with engineering and customer teams to align changes with business priorities.

• Operations Monitoring Center (OMC)

  • Direct the centralized monitoring center responsible for real-time visibility into facility and IT infrastructure.

  • Ensure rapid incident detection, escalation, and resolution.

  • Drive automation and analytics to enhance predictive monitoring capabilities.

• Problem Management

  • Lead root cause analysis (RCA) and post-incident reviews for major events.

  • Implement corrective and preventive actions to eliminate recurring issues.

  • Maintain a problem register and ensure timely closure of action items.

• Strategic Planning & Continuous Improvement

  • Develop and execute long-term operational strategies aligned with company growth.

  • Identify and implement process improvements to enhance efficiency and reliability.

• Compliance & Risk Management

  • Ensure compliance with industry standards (e.g., ISO, Uptime Institute, SOC 2).

  • Manage risk assessments and mitigation plans for operational activities.

  • Support audits and customer due diligence requests.

Job Requirements

• Bachelor's degree in Engineering, Facilities Management, or related field; Master's preferred.

• 10+ years of experience in data center operations, with at least 5 years in a leadership role.

• Proven expertise in change management, incident/problem management, and monitoring systems.

• Strong understanding of mechanical, electrical, and IT infrastructure in hyperscale environments.

• Excellent communication, leadership, and stakeholder management skills.

• Certifications such as ITIL, PMP, or Uptime Accredited Tier Specialist are a plus.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Additional Details

• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits

• Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

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We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.

We'll be accepting applications for at least one week from the date this role is posted. If you're interested, we encourage you to apply soon-we're excited to find the right person and will keep the role open until we do!