Mail Clerk III

Housing and Residence Life:

Live. Learn. Charge On.

Mission: The mission of the Department of Housing and Residence Life is to provide residents with safe, engaging housing communities that foster student success through innovative living and learning opportunities.

Vision: The Department of Housing and Residence Life will be the premier experience for residents to live, learn, and become tomorrow's global citizens.

The Opportunity:

UCF's Student Success and Well-Being Housing and Residence Life Department is currently accepting applications for a Mail Clerk III. This position will oversee daily operations and supervise a team of up to 15 student employees. This role is essential to our residential community, focusing on efficient mail and package processing, maintaining strong vendor relationships, and ensuring excellent customer service. This is a dynamic opportunity for someone ready to mentor others and make a direct impact on campus life.

Responsibilities:

Mail & Package Processing:

• Receive, sort, and distribute all incoming U.S. and campus mail and packages for on-campus residents.

• Coordinate the forwarding of mail, return-to-sender items, and special deliveries, and sign for insured, certified, and registered mail.

Supervision & Staff Management:

• Directly oversee and supervise up to 15 student employees, including assisting the Mail Coordinator with recruiting, interviewing, and making hiring recommendations.

• Responsible for training, evaluating, and mentoring student staff each semester.

Operational Management:

• Oversee the daily operations of one Mail Services location, including receiving, processing, and delivering mail and packages.

• Coordinate routine maintenance, repairs, and re-keying of mailboxes to ensure they are secure and functional.

System & Inventory Maintenance:

• Maintain proficiency in mailroom systems such as WTS by Quadient, StarRez, and eRezLife.

• Act as custodian of all mailbox keys and responsible for maintaining accurate supply and key inventories.

Compliance & Administration:

• Ensure compliance with all Mail Services policies and procedures to quickly and effectively resolve mail and package issues.

• Provide administrative support to the Mail Coordinator, assisting with data tracking, record keeping, and event planning for Mail Services initiatives.

• Assist with reviewing and updating training and operational materials.

Relationship Management:

• Build and maintain strong working relationships with delivery carriers, vendors, and other campus partners.

General Duties:

• Ability to lift and carry up to 40 lbs.

• Perform other duties as assigned.

Minimum Qualifications:

High School Diploma or Equivalent and 4+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• Previous supervisory or management experience.

• Experience in mail services.

• Experience in Residence Life or Residence Management.

The most successful candidates may possess the following qualities:

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams, and Outlook).

Health Assessment Required:

The UCF policy requires completion and passing of a physical exam for this position.

Additional Application Materials Required:

In addition to your online application, please submit your resume.

Special Instructions to the Applicants:

The anticipated salary range for this position is $15.66- $18.79. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.