New

Communications Operator Rep, Per Diem

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Sep 11, 2025
The Operator provides services to a 24x7 call center. The Operator receives and manages several types of incoming calls including calls to the main hospital number, calls for patient information, pages, code calls and answering service calls. The ideal candidate is able to move easily between calls, treating every caller as a welcome guest. * Manages incoming and outgoing calls in an expedient, efficient and courteous manner using the prescribed phraseology. * Processes requests for paging and retrieval of pages efficiently and accurately. Changes the current paging status as requested by the holder of the pager. * Issues new, replacement and loaner pagers as well as returns and deletes pagers from the Mass General Brigham paging system including updates to the telephone directory and paging databases. * Understands the various "codes" and the procedures for their activation. "Codes" include: medical, fire, internal and external disasters, and other emergencies, often of a life-threatening nature. * Responds to all telephone inquiries for patient information which may include handling confidential information. * Responds to requests from staff regarding department on-call schedules. * Handles answering service calls in an efficient and courteous manner using prescribed guidelines. * Escalates unusual or difficult problems with callers, telephones, pagers or answering services to the Supervisor. * May be required to perform responsibilities at multiple locations based on need and situation. * Other duties as assigned. Qualifications High school diploma or equivalent. Able to type 35 wpm and knowledge of popular MS Windows software applications. Phone-based customer service and/or call center experience required; experience in a hospital or medical environment preferred. Knowledge of medical terminology preferred. A combination of education and experience may be substituted for requirements. Skills for Succes Multi-tasking and toggling between multiple screens and software solutions. Good interpersonal and telephone skills. Ability to thrive in a fast-paced healthcare environment. Able to work independently and be highly motivated. Excellent spelling and grammar skills. Must have strong comprehension skills, clear, concise communication abilities and exceptional verbal communication Per Diem Schedule: Sat/Sun 9AM - 5:30 PM EST. Onsite in Somerville, MA. Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.