Product Manager III - GPO Customer Insights

Summary:

The Product Manager III is a member of the Group Purchasing Organization and typically responsible for a larger product or set of products that make up a larger solution. This role are accountable for creating successful outcomes related to the product(s) they manage by championing the voice of the customer (VoC), ensuring customer insights drive strategic priorities, and guiding the work of one or more development teams (possibly in collaboration with one or more Product Owners). The Product Manager III must have a very good understanding of their business and product(s) and will own the roadmap and product deliverables for those product(s). This role is expected to proactively uncover and prioritize unmet user needs through customer engagement, define and communicate a clear product vision rooted in user insights, develop a detailed product strategy informed by customer feedback, prioritize features and initiatives, and ensure successful outcomes are aligned to business goals.

Primary Duties & Responsibilities:

• Deliver business value through a robust, prioritized, and appropriately sequenced roadmap

• Advocate for the Voice of the Customer (VoC): Regularly engage with external customers early and often to identify unmet needs, pain points, and opportunities for innovation.

• Use customer feedback, data, and intuition to inform product decisions and enhance the customer experience.

• Lead the end-to-end delivery of product enhancements and other changes to ensure the product meets the needs of internal and external stakeholders

• Proactively use customer insight, data, and intuition to identify and plan product improvements that will improve the customer experience and increase the value of the solution to the business.

• Own the GTM strategy for every release by defining target customer segments, release timing, customer communications, and helping ensure the readiness of users, customer support, and commercial teams

• Communicate early and often with product management leadership to help coordinate work across teams, helping ensure that changes in their area do not negatively impact other teams or other features within the larger solution

• Actively collaborate with product management leadership and provide insight into higher-level cross-product roadmap and solution strategy

• Collaborate with key stakeholders and other teams to understand user needs then devise and prioritize solutions in collaboration with their team(s) to meet those needs

• Familiarity with competitor products, their value propositions, and capabilities

• Plays a key role in delivering capabilities and features that support value-based care initiatives, healthcare supply chain optimization, and regulatory compliance.

• Act as a leader within their product(s) and an evangelist of those product(s) across the company; works closely with sales, customer experience, customer service, marketing, pricing, and others to this end

• Regularly engage with external customers early and often to understand requirements, apply information from user feedback sessions, and demonstrate new functionality to end users where appropriate.

• Perform other duties as assigned

Education:

• Requires broad training in fields such as healthcare, information technology, computer science, business administration, or similar vocations generally obtained through completion of a four-year bachelor's degree program.

Skillsets & Desired Experience:

• Generally requires a minimum of seven (7) years related and progressively responsible experience as a Product Owner or Product Manager.

• Should understand the basics of business process modeling, software development lifecycle planning, and Agile software development.

• Experience in Healthcare or Pharmaceutical industry is desirable, with knowledge of value-based care, supply chain trends, and regulatory compliance.

• Ability to communicate at all levels of the organization (directors, managers, engineers, quality assurance analysts, end users, etc.)

• Proven ability to work with and influence cross-functional teams without formal authority

• Ability to self-learn and seek out knowledge to improve understanding of technology solutions

• Excellent verbal and written communication skills, strong attention to detail

• Strong problem-solving, planning, analysis, teamwork, and organizational skills

• Exceptional discovery and active listening skills to uncover customer insights and translate them into actionable strategies.

Key Focus Areas:

• Voice of the Customer: Serve as the primary advocate for customer needs, ensuring their feedback drives product strategy and decision-making.

• Market and Industry Alignment: Stay ahead of healthcare and pharmaceutical trends, including value-based care and emerging technologies, to deliver relevant solutions.

• Technical Collaboration: Partner with engineering teams to deliver scalable, innovative solutions that align with customer requirements.

• Go-to-Market Excellence: Lead GTM strategies to ensure successful product adoption and customer satisfaction.

Summary of Changes:

• Voice of the Customer: Added explicit emphasis on customer engagement and feedback integration throughout the role.

• Value-Based Care and Healthcare Trends: Incorporated healthcare-specific trends and regulatory considerations into the scope of responsibilities.

• Customer Advocacy in Technical Collaboration: Highlighted the role of customer insights in technical decision-making.

• Discovery and Active Listening: Strengthened the focus on uncovering customer needs and translating them into actionable strategies.

• Go-to-Market Strategy: Clarified responsibilities around GTM planning and readiness.

• Confident presentation skills in small and large groups

• Ability to use customer insights and market analysis to inform roadmap priorities and deliver measurable business outcomes.

• Ability to use good judgment in conveying status and problem escalation

• Provides coaching and mentoring to team members

• Must be comfortable working on a team with daily accountability for keeping commitments

• Demonstrated working knowledge of product management and Agile software lifecycle methodologies

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

.