Development Operations Specialist

Description

The Local Health Community (LHC) Philanthropy Office Manager supports the mission of MaineHealth Philanthropy by ensuring the efficient operation of the philanthropy office in the MH Mountain region. This role is central to advancing fundraising efforts that support patient care, education, research, community health programs, and capital initiatives for the region and LHC. The ideal candidate is a highly organized, compassionate professional who thrives in a fast-paced healthcare environment and is committed to making meaningful impact through philanthropy.

Key Responsibilities:

Administrative & Operational Support

• Manage day-to-day operations of the LHC philanthropy office, including scheduling, correspondence, and supply management.
• Provide high-level administrative support to the LHC and Regional Director of Philanthropy and development team.
• Coordinate internal meetings, donor visits, and board committee logistics.

Donor Relations & Stewardship

• Serve as a liaison between the organization and donors, ensuring timely, personalized, and professional communication in coordination with the centralized donor relations team.
• Coordinate donor stewardship letters, impact reports, and other stewardship materials.
• Maintain accurate donor records and ensure confidentiality of sensitive information.

Event & Campaign Support

• Assist in planning and executing donor events, hospital tours, and fundraising campaigns.
• Coordinate with Philanthropy Services team on logistics for events including venue setup, catering, guest lists, and volunteer coordination.
• Support capital campaign activities and special initiatives.

Staff & Volunteer Management

• Supervise and support philanthropy office staff, interns, and administrative personnel.
• Recruit, train, and coordinate volunteers for fundraising events, donor outreach, and community engagement activities.
• Foster a collaborative and mission-driven team culture, providing mentorship and performance feedback.
• Develop and maintain volunteer policies, schedules, and recognition programs.

Database & Reporting

• Manage Raiser's Edge data entry for the region as well as LHC, ensuring data integrity and timely entry of donor interactions.
• Submit activity reports as they relate to the Mountain region and LHC to support fundraising strategy and campaign tracking.

Financial & Compliance Oversight

• Track philanthropy office expenses and assist with budget reconciliation.
• Process donations, pledges, and invoices in collaboration with the centralized systems team.
• Ensure adherence to HIPAA and other healthcare-related privacy regulations in donor communications.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: Bachelor's degree in nonprofit management, healthcare administration, business, or related field.
2. License/Certifications: N/A
3. Experience: 5+ years of experience in office management, development, or donor relations, preferably in a healthcare or nonprofit setting.
4. Additional Skills/Requirements Required: Experience supervising staff or managing volunteers. Proficiency in donor management systems and Microsoft Office Suite. Strong organizational, interpersonal, and written communication skills. Ability to manage multiple priorities in a mission-driven, patient-centered environment
5. Additional Skills/Requirements Preferred: N/A

If you have questions about this role, please contact leanne.roberts@mainehealth.org