Loan Servicing Specialist - Charleston, SC

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

Responsible for processing loan payments for Consumer, Commercial and Mortgage loans; processing loan payoffs; and issuing payoff quotes. Responsible for research and problem resolution of loan payments and loan payoff processing as needed. Performs daily duties as outlined in individual and department goals. Keeps up-to-date with all changes to bank policies, procedures, federal and state regulations which impact problem resolution Assist with special initiatives or projects; supports other areas within Loan Operations as needed.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Process loan payments and payoffs along with providing accurate loan payoff statements for customers within the defined SLAs and timeframes for Consumer, Commercial and Mortgage loans.
• Assist with review and updates to departmental procedures and assist management with process improvements.
• Review and maintain various departmental reports in order to identify trends or areas of concern.
• Responds timely to all inquiries from lenders and other bank personnel.
• Responsible for organizational integrity and business ethics as it relates to this position and communicating this commitment to any applicable subordinates.
• Perform other related job duties and special projects as assigned.
• Ensure compliance with the South State Bank Code of Business Conduct and Ethics and other operating policies and procedures. Completes compliance training, adheres to all anti-money laundering guidelines and procedures, and all regulatory requirements.

OTHER DUTIES

• Accepts other duties as assigned.

COMPETENCIES

• Strong interpersonal skills and the ability to work effectively both independently and within a team environment
• High degree of accuracy and attention to detail
• Comfortable with repetitive tasks; excellent communication skills (verbal, written, presentation)
• Excellent organizational and analytical skills a must;
• Ability to handle confidential information (customers and employees)
• Ability to provide quality customer service to internal and external clients
• Ability to adjust to a changing environment
• Ability to work under pressure and meet deadlines
• Flexibility in work schedule during peak production period is critical in this position.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Education: High School diploma required
• Experience: A minimum of 1 year of Data entry or monetary (accounting) payment processing experience preferred. Experience with FiServ systems software is preferred.
• Knowledge: Proficient with Office products including Microsoft Word and Excel with the ability to create and manage spreadsheets.

TRAINING REQUIREMENTS/CLASSES

• Annual Compliance Training
• Fiserv training as needed to perform specific tasks

SUPERVISORY RESPONSIBILITY

• This position does not include supervisory responsibility

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Must be able to sit for long periods of time. Must be able to effectively access and interpret information via various computer systems, documents, and reports.

TRAVEL

• This position does not require travel.

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Equal Opportunity Employer, including disabled/veterans.