Description
Position at HBF
HNI Corporation
is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. Wepride ourselves on fostering an environment where we make a positive impact on others, upholding our beliefs in integrity, inclusion and belonging.
Your Impact Starts the Day You Do!
What We Need:
HBF,an industry leader in workplace furnishings and a top brand in theHNI Corporationenterprise, is in search of aClient Experience Representativeto join our team in Hickory, NC!
This is an onsite position with a limited hybrid schedule.
What You Will Do:
- Respond to all customer and sales representatives' inquiries.
- Communicate with customers, dealers, designers, and salespersons in assigned territory via telephone, e-mail, and sales force.
- Review orders for correct specifications; work with purchasing agents, dealers and sales reps
- Reviews orders for order entry, verify orders, make changes to orders. Enter orders.
- Adjusts and prepares commissions for payment.
- Maintain files for project registrations and special discounts.
- Follows up with purchasing agents, dealers and sales representatives on credit hold orders.
- Works closely with scheduling for shipment information.
- Process quote requests for sales reps and customers
- Communicates with customers and sales reps concerning quality issues; works with Operations and supply chain management for resolution.
- Issues return authorizations and credit requests after approval is established.
- Process proforma invoices
- Process payments for Cash in Advance customer orders
- Work closely with credit department to get invoices paid in full
- Daily communication with customers and sales representatives in both written and verbal platforms (i.e. Telephone, sales force, email, etc.).
- Process sample requests for customers when requested.
What You Have:
- Associate's degree or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training in customer service/furniture manufacturing; or equivalent combination of education and experience.
HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands. The residential building products segment is the nation's leading manufacturer and marketer of hearth products.
We offer benefits starting from Day 1. To learn more, visit www.HNIbenefits.com.
Our company endeavors to make www.hnicareers.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 563-272-7400 or via email at [emailprotected] Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.
HNI Corporation
Sep 12, 2025