Social Services Case Worker

Recruiting Opportunity Closes: 09.25.2025

Hourly Wage: $15.62

Hours Per Week: 40

Status: Non-Exempt / Full Time

Number of Positions: 1

Department: Service Extension

Position: Social Services Case Worker

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Application Instructions:

Complete the online job application, upload a resume and cover letter.

To apply online go to: Social Services Case Worker , or https://tinyurl.com/m6nbfe4a

To apply in person go to 3240 Maywood Drive, Klamath Falls, OR 97603. Bring a resume and cover letter and complete the job application provided to you. Incomplete applications will not be accepted.

Questions, contact Jeffrey Mueller at jeffrey.mueller@usw.salvationarmy.org or call (541) 892-9184. Mr. Mueller is the sole point of contact for questions regarding this position.

Recruiting Accommodation Statement:

To obtain assistance with accommodations related to the American's with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email thq.reporting.line@usw.salvationarmy.org, attention Eric Hansen or Sheila Jordan.

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Confidentiality:

This position provides access to confidential information. It is essential that confidentiality be observed.

Education and Work Experience :

1. Education: High School Diploma or GED. Desired: two years' work experience
2. Work/Professional Experience

Scope of Position:

The Social Services Case Worker is responsible to the Oregon Service Extension Field Representative for the various social service programs rendered from the Klamath Falls Service Center.

• Maintain strict confidentiality of clients, logs, case files, record keeping.
• Maintain accurate records.
• Prepare required statistical reports as required.
• Adhere to Klamath/Lake Counties Food Bank Protocols.
• Recruit and direct volunteers & their activities.
• Participate in seasonal fund-raising efforts.
• Participate in Emergency Disaster Response Activities as required.
• Other related duties as assigned.
• Maintain a clean and tidy workplace, waiting areas, food bank area and outside parking lot.

Essential Duties and Responsibilities:

• Interview clients; assess needs and ability to meet those needs.
• Answer phones and respond to emails in timely manner.
• Be knowledgeable about what other resources and social services are available in the County.
• Refer clients to other available resources.
• Maintain strict confidentiality of clients, logs, case files, and accurate record keeping.
• Prepare required statistical reports as required.
• Adhere to Klamath/Lake Counties Food Bank Protocols.
• Recruit and direct volunteers & their activities.
• Participate in seasonal fund-raising efforts.
• Participate in Emergency Disaster Response Activities as required.
• Other related duties as assigned.
• Maintain a clean and tidy workplace, waiting areas, food bank area and outside parking lot.

Physical Requirements:

• Be able to lift up to 50lbs with assistance.

Working Conditions:

• Non-smoking environment.

Social Services:

• Under the Service Extension Coordinator's direction the Social Services Case Worker will provide oversight of all social services programs to the communities of Klamath County.
• Under the Service Extension Coordinator's direction will help assess community needs and provide hands-on case management and assistance to the impoverished and homeless population.
• Maintain social service client records according to Salvation Army policy and adhere to file retention policies.
• Support the Service Extension Coordinator's prepare and submit monthly statistical reports pertaining to financial assistance/gift-in kind, number of persons assisted/services rendered, and number of volunteer/hours provided.
• Support the Service Extension Coordinator in participation in other fund raising and community awareness programs and activities to secure donations for distribution to clients participating in our programs, as needed.

Summer Camp:

• Under the Service Extension Coordinator's direction help monitor camp application documents as they are presented to Service Extension.
• Under the Service Extension Coordinator's direction disseminate materials to camp coordinator volunteers by the most appropriate (fax, email, US Mail) with deadlines for paperwork submission.
• Under the Service Extension Coordinator's direction check all applications for completeness.
• Under the Service Extension Coordinator's direction enter each camper's info in the Camp Management Database.
• Under the Service Extension Coordinator's direction Maintain contact throughout the year with the various families sending children to Summer Camp.

Back to School Backpack Project:

• Under the Service Extension Coordinator's direction help in the back-to-school event from planning to distribution.

Christmas Kettles:

• Under the Service Extension Coordinator's direction support on the planning, directing, and overseeing the Christmas Kettle Fundraising season.

Working Conditions:

• Under the Service Extension Coordinator's direction may work outside in various weather conditions incidental to Klamath Falls.
• Under the Service Extension Coordinator's direction drive a motor vehicle at low light and in all types of weather conditions encountered in work locale.
• Interacts with the public and clients who may struggle with aggressive behaviors.
• Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Fingering- picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Lift up to 40 lbs.

Miscellaneous:

• The employee acknowledges that he/she has been informed and understands The Salvation Army's religious purpose and The Salvation Army's status as a church and agrees that he/she shall do nothing in his/her relationship with The Salvation Army as an employee to undermine its religious mission. The Employee agrees and understands that his/her services are a necessary part of The Army's religious programs and that his/her work-related conduct must not conflict with, interfere with, or undermine either such religious programs or The Army's religious purposes.
  
  
  
  • In any position with The Salvation Army, it is impossible to predict the many requests and assignments that can and will be made on an This is the case with this position. Flexibility and a cooperative spirit are crucial characteristics of the person who holds this important position and for the successful operation of Salvation Army services.
  • The Salvation Army does have a dress code. This will be shared with you at the time of employment.
  • Must hold a valid driver's license, be able to show proof of insurance and have access to a motor vehicle. All drivers must complete and pass an annual Motor Vehicle Check and The Salvation Army's driver safety course.
  • The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered.
  • The Salvation Army reserves the right to revise or change job duties and responsibilities as the need arises.
  • The employee works with minimum supervision, and the work involves a high degree of independence. May be required to make independent decisions that may involve unique or unusual situations and/or complex issues and dealing with demanding requests and/or timelines.
  
  
  
  

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.