Account Manger

The Account Manager serves as an advocate for the customer, ensuring companies consistently delivers the highest standard of service. This role supports the company's culture, vision, and code of conduct by providing accurate, timely, and professional assistance to clients and internal teams.

An Ideal candidate will have both printing and direct mail in their background. They MUST have at least one or the other if not both.

While this is 100% on site. He does have some flexibility to work from home as needed for appointments and things here and there but made it clear this is NOT a remote job and they are expected to be on site.

2 openings. They have a preference for them to work out of Edgerton but Hartland is also on the table.

2 openings. They have a preference for them to work out of Edgerton but Hartland is also on the table.

$60K in Edgerton and $65K in Hartland.

Essential Duties & Responsibilities

1. Act as the primary liaison between the customer and company

2. Communicate promptly and professionally with customers via phone and email, with responses expected the same business day.

3. Process purchase orders and production orders from customers, sales staff, and other JTS Direct facilities.

4. Enter job information into order entry systems to generate production job tickets, shipping documents, box labels, and other necessary paperwork.

5. Assist in planning and coordinating customer jobs.

6. Review job tickets for accuracy and obtain clarification on incomplete or incorrect information.

7. Ensure proper materials are used, correct quantities are produced, and jobs meet customer specifications.

8. Prepare and gather information required for the billing process.

9. Reconcile invoice details on behalf of accounting.

10. Collaborate with manufacturing teams to ensure efficient production methods.

11. Work with customers to improve the exchange of files, copy, and job-related information.

12. Participate in meetings to maintain clear communication across departments.

13. Update production schedules with current job information.

14. Maintain knowledge of printing processes.

15. Support the development of technological improvements where possible.

16. Maintain accurate and organized customer files.

17. Perform other related duties as assigned.

Minimum Qualifications

Education

* High school diploma or GED required.

* Business school, associate degree, or equivalent preferred.

Experience

* Minimum of three years of customer service experience required.

* Experience in printing or a related industry preferred.

Knowledge, Skills, and Abilities

* Strong verbal and written communication skills.

* Positive, professional demeanor with a collaborative team spirit.

* High attention to detail and strong organizational skills.

* Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and internal production systems.

* Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

* Knowledge of printing processes a plus.