Product Owner I

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 277,000 members in California, Arizona, Nevada, Texas and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 45 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare.

SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.

Job Description:

The Job

Product Owners at SCAN are responsible for defining and prioritizing the features and requirements of a software or online product or system. They work closely with stakeholders, development teams, and other key players to ensure that the product delivers value to customers and meets business objectives. Product Owners are the voice of the customer and play a crucial role in guiding the development process from concept to delivery. They represent the end user during product planning, development, and release, as part of the Agile development process. They are responsible for creating and maintaining product backlogs, making decisions on feature priorities, and ensuring that the product meets user needs and quality standards.

Specifically, this role will drive the definition and delivery of digital experiences, services, and capabilities that create a connected, user-centric experience across web and mobile. It will collaborate closely with clinical, sales, marketing and operations teams to identify opportunities, and partner with design and engineering, as well as owners of analog customer touchpoints, to define and build solutions that improve the experiences of members, brokers, and providers. This includes owning the end-to-end product lifecycle - from discovery and roadmap definition to execution and iteration - ensuring that each solution delivers measurable value for both customers and the business

You Will

• Understands the needs of prospects, members, brokers, providers, and internal stakeholders to identify priority outcomes and opportunities.
• Conducts discovery and writes product requirements that clarify assumptions, open questions, data needs, and success measures.
• Collaborates with engineering, design, and cross-functional partners to define feasible solutions and delivery commitments.
• Defines and evangelizes a product roadmap that reflects priorities, aligns to organizational goals, and achieves stakeholder buy-in.
• Acts as the Product Owner in Agile ceremonies, maintaining a prioritized backlog, participating in sprint planning and retrospectives, and ensuring alignment on delivery goals.
• Monitors and improves product performance using data, A/B testing, and feedback.
• Champions SCAN's mission and ensures product decisions are grounded in user value and business goals.
• Defines users, creates and maintains user stories, and develops and prioritizes functional requirements for new or revised features or enhancements.
• Develops manageable deliverables, milestones, and development schedules from large or complex user stories; estimates release dates and modifies schedule as required.
• Establishes acceptance criteria for user stories, develops test cases, and approves stories.
• May assist product marketing in defining the target market, developing marketing materials, or understanding the product value proposition.
• Performs work with a high degree of latitude.
• Handles the most complex issues.
• Possesses expert knowledge of subject matter.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN's Vision and Goals.
• Other duties as assigned.

Your Qualifications

• Associate's Degree or equivalent experience preferred
• 3-5 years' experience in product management, preferably in the Medicare/Healthcare industry.
• Proven experience as a Product Owner or Product Manager, in a digital / AI-focused environment.
• Experience utilizing data and analytics to train and optimize performance.
• Experience partnering with service, call-center, or customer/member facing teams, preferably in the healthcare industry.
• Provide experience as a Product Owner or Product Manager in a digital / AI-focused environment delivering innovative solutions that enable business.
• Strong understanding of AI capabilities (Agent Assist, Virtual Agent, NLP, chatbots, predictive analytics, RPA) and customer service technologies (e.g. CRM, Knowledge Management, Telephony, Digital, etc.)
• Excellent communication, prioritization, problem solving, and decision-making skills.
• Ability to turn strategic thinking into tangible, value-add, consumer-centric solutions.
• Ability to drive discovery sessions and workshops with business users.
• Demonstrated ability to work with all levels of staff, both internal and external to the organization, to achieve goals. Skilled in coordinating diverse groups to drive program success.
• Strong program management skills, leveraging analytics, user research, and iterative methods to inform decisions and refine strategy.
• Experience with A/B testing, user feedback loops, and iterative product improvement.
• Ability to define and track KPIs such as DTC Enrollment Contribution, Member Retention, and Contact Volume Reduction.
• Familiarity with tools like Jira, Confluence, EvolveNXT, and UserTesting preferred

What's in it for you?

• Base Pay Range: $92,400 to $159,133 annually
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)