Software Program Manager

You will work across the company's product management, IT, engineering, services and support organizations to evolve our approach to delivering licensing solutions. You will be working with a team of Program Managers and Specialists that provide licensing solutions to Enterprise Routing and Switching, Mobility, Security, Video, Data Center, Cloud and Virtualization business units. The Software Product Lifecycle Management role concentrates on digital products; software delivered on-prem, bundled, as a service (aaS) and via the cloud. Partners with the Software Product Management and Engineering teams to bring digital products to market. This is a highly collaborative role spanning across all operational functions.

The person who fills this role will represent Operations in bringing all the relevant guides, services and tools together to realize and maintain the customer experience. You will be responsible to translate the businesses' software monetization strategy into a unified model and drive the creation of that model, to enable offer and software purchasing and consumption. Through cross functional leadership, you will handle the data and inspire changes to these products throughout the lifecycle including but not limited to: monetization, provisioning, licensing, delivery, mediation, third party components, compliance and hosting. Partners with the software businesses to identify areas for improvement and optimization of processes, cost, quality and delivery. The SWPM has an understanding of the software industry, SaaS and Cloud delivery. Acts as a consultant bringing a knowledge of order management and software as consumption and monetization. The SWPM maintains an understanding of both their businesses' digital product roadmap and Cisco's internal operational tools; including processes and requirements to continuously align requirements with internal systems.

• Accountable for Software Product Lifecycle Management project and program metrics, resource utilization, final deliverables, implementation and, change management processes
• Communicate moderately-complex concepts; interacts with others, including project partners, to advise and direct action against project activities and process improvement initiatives
• Handles integration and alignment of small to medium projects, programs, or initiatives focused on cost, quality, and product line performance
• Performs Software Product Lifecycle Management activities from product launch to EOL, requiring strong foundational knowledge and proven experience
• Responsible for sustaining partner concerns, such as line-stop resolution, CAP accounts, and AVL management
• Supports strategy development and action planning related to Value Engineering, risk management, compliance, product field performance, and EOL.

• 8+ years of demonstrated ability in cross functional BU/Operations environment.
• Familiar with de facto industry standards in software license management - like Flexera, Sentinel.
• Knowledge of Smart Licensing, Tableau, SQL, Excel, PowerPoint.

• Bachelor's degree in engineering, MS or MBA preferred.
• Licensing experience a must, preferably in-house or outside.
• Strong Excel and Power Point skills desired.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.