CIVIL RIGHTS INVESTIGATOR

CIVIL RIGHTS INVESTIGATOR
EXECUTIVE OFFICE OF DIVERSITY, EQUITY AND INCLUSION
CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for a Civil Rights Investigator for the Investigations Division within the Executive Office of Diversity, Equity and Inclusion. Under the direction of the Lead Investigator, the position will perform complex administrative investigations into allegations of employee misconduct against City employees and reported by City employees, residents, and other individuals who interact with City employees. This highly confidential position plays a vital role in promoting justice, equity, inclusiveness, and accessibility by enforcing and promoting the City of Worcester's workplace anti-discrimination policies.

The City of Worcester is deeply committed to advancing diversity, equity, and inclusion in all aspects of our work. Over the past two years, we have significantly expanded the Executive Office of Diversity, Equity, and Inclusion, demonstrating both our dedication and investment in building a more inclusive and equitable community. This growth reflects our ongoing support for systemic change and our belief that a strong, well-resourced DEI team is essential to achieving meaningful progress across City departments and services.

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS:

Internal Investigations:

• Coordinate and conduct administrative investigations arising out of allegations of serious employee misconduct to include, and not be limited to, protected class discrimination, harassment, and retaliation.
• Assist the Division to identify investigative issues; recognize administrative violations; initiate cases; and collect and evaluate evidence to formulate defensible investigative conclusions.
• Manage investigative caseloads; prepare reports of investigations; maintain records of investigative cases, evidence, and property.
• Prepare correspondence and reports of investigations for use by the Lead Investigator and the Appointing Authority.
• Testify in hearings or at administrative proceedings concerning findings of investigation.

Employee Trainings on Investigation-Related City Policies:

• Assist the Division in identifying areas in which City employees require training to ensure compliance with local, state and federal statutes, ordinances, rules and policies related to their employment.
• Conduct regular training sessions relevant to the investigations process with City employees.

Policy Review:

• Conduct reviews of City and Departmental policies as needed to ensure compliance with the City's anti-discrimination policies.

SECONDARY ELEMENTS:

• Perform other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Thorough knowledge of relevant City, state and federal personnel laws, practices and regulations pertaining to City employees.
• Knowledge of City department operations and related services.
• Knowledge of various State and Federal rules and regulations including M.G.L. c. 151B, the Americans with Disabilities Act, the Civil Rights Act.
• Knowledge of office software applications as well as social media and website technology in support of department operations.
• Ability to work effectively with confidential, sensitive information.
• Ability to work effectively with dissatisfied employees.
• Ability to mediate employee concerns and enforce personnel rules and regulations in an impartial manner.
• Ability to manage multiple priorities in a detailed, timely manner.
• Ability to do narrative report writing.
• Proficient customer service skills.
• Proficient business writing and organizational skills. Excellent data processing and office software skills including word processing and spreadsheet applications as well as the Internet. Proficiency in Microsoft Office programs.
• Excellent time management skills.
• Excellent communication skills.
• Regular on-site attendance is required.

MINIMUM REQUIREMENTS:

• Bachelor's Degree in Business, Public Administration or in a related field.
• Three (3) years of work experience conducting investigations related to discrimination, including protected class harassment and sexual harassment, violations of workplace policies, and employee misconduct.

OR

• Juris Doctor Degree.
• One (1) year of work experience conducting investigations related to discrimination, including protected class harassment and sexual harassment, violations of workplace policies, and employee misconduct.

PREFERRED QUALIFICATIONS:

• Juris Doctor Degree or a Master's degree in Business, Public Administration or in a related field.
• Four (4) years of experience conducting investigations related to discrimination, including protected class harassment and sexual harassment, violations of workplace policies, and employee misconduct.
• Four (4) years of experience with internal investigations.
• Four (4) years of experience with internal investigations in a municipal or public setting.
• Four (4) years of experience providing advice and counsel regarding personnel and confidential matters.
• Any specialized certifications/training in MCAD, EEOC & ADA investigations.

SALARY RANGE: $75,199 - $98,283 annually, full-time, exempt, with an excellent benefits package.

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, OCTOBER 3, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov.