Market Sales Support Representative

Your Job

The Georgia-Pacific GPXpress team is seeking a customer-focused individual with a background in sales, sales support, or account management to join our team as a Market Sales Support Representative. The ideal candidate is enthusiastic, proactive, and passionate about building strong partnerships with both internal and external customers. If you thrive on supporting sales teams and are motivated to deliver exceptional service while continuously growing your capabilities, we'd love to connect with you.

Our Team

The GPXpress team is a sales support team that assists distribution partners and sales employees with product and service support through the utilization of online tools. We're a highly collaborative group that works together to enhance sales and provide superior customer satisfaction.

This role offers the flexibility of a hybrid schedule where you will work 2 days remotely and 3 days in office (subject to change based on business need). There will be exciting opportunities to travel to other locations to provide onsite support (about 10% travel). Compensation in this position will be commensurate with experience.

This role is available in two locations: Green Bay, WI or Atlanta, GA.

What You Will Do

• Sales Support: Partner with Market Sales teams in the day-to-day management of key accounts, which includes handling inquiries, resolving issues, and ensuring timely delivery of products and services.

• Communication and Coordination: Serve as a liaison between Market Sales and internal departments to ensure alignment and effective communication and fulfill client requirements.

• Process Improvement: Identify areas for process improvement within account management operations and implement strategies to enhance efficiency and effectiveness.

• Customer Relationship Management: Maintain accurate and up-to-date records of customer interactions and account activities using CRM tools and systems.
• Data Analysis and Reporting: Analyze sales data, customer feedback, and market trends to provide actionable insights that support account strategies. Generate regular reports to track account performance and identify opportunities for growth.

• Customer Support: Proactively support customer needs across multiple channels including emails, phone, chat and other means of communication. You'll serve as a trusted partner, providing solutions and strengthening our relationships through each interaction.

Who You Are (Basic Qualifications)

• Bachelor's degree in business, sales, or a related field OR two (2) or more years of experience in sales support or a related field

• Experience working with Microsoft Office Suite (Outlook, Teams, PowerPoint, Word, Excel)

• Willing to travel up to 10%

What Will Put You Ahead

• Experience with CRM systems like salesforce.com

• Experience in roles supporting customer accounts, distribution relations, and/or managing strategic partnerships

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day -to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria are set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf