Sales Operations Analyst, Pharmacy Network Solutions

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Sales Operations Analyst will partner with Pharmacy Network Solutions Sales Executives and Account Management Leaders to provide support through the sales process and ensure smooth and effective operations. They strive to ensure Sales Executives can maximize their time selling by implementing effective sales processes, optimizing existing processes and working in alignment with matrix partners to ensure Sales team members are set up for success. The Operations Analyst also partners with the Sales team to provide the right tools and resources to engage with prospects, launch prospecting initiatives, close deals effectively, and drive growth. This role serves as a connector to matrix partners, prioritizes key collaboration opportunities and reinforces best practices.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Leader Support - Partner with sales, account management, and product leaders to support wider team initiatives and goals and to support day-to-day needs for BU Leader

• Take on assigned or proactively suggest initiative/project work related to the sales and account management teams
• Partner with the Market Enablement Leader to support preparation of key metrics, analysis and reports for team performance
  • Support leader on key team meetings and follow up as needed; QBRs, Growth reporting updates, etc.
  • Oversight of forecast collection and alignment to Salesforce
  • Reinforce and cascade information across the team. Connection point to centralized best practices, capabilities and initiatives (i.e., SFGO, Edge, Win/Loss, Exec Relationship Tracking, SF Best Practices)

Team Support - Partner with Solution Sales Executives and Account Management to support the day-to-day business activities and sales cycle around their key deals

• Take on assigned or proactively suggest initiative/project work related to the sales and account management teams
• Partner with the Market Enablement Leader to support preparation of key metrics, analysis and reports for team performance
  • Support leader on key team meetings and follow up as needed; QBRs, Growth reporting updates, etc.
  • Oversight of forecast collection and alignment to Salesforce
  • Reinforce and cascade information across the team. Connection point to centralized best practices, capabilities and initiatives (i.e., SFGO, Edge, Win/Loss, Exec Relationship Tracking, SF Best Practices)

Process Optimization & Initiatives - Optimize existing processes and remove barriers to success to ensure Sales and Account Management team members are set up for success, stewarding enterprise initiatives of associated resources, tools, best practices, and methodologies

• Analyze and evaluate the current sales processes, identifying inefficiencies, barriers or gaps and suggest improvements with specific timelines
• Training/Playbook Build-out: partners with Product & provides support for sales and account management training and methodology needs
• Pharmacy rhythm of the business operations: materials development, action item follow-up, coordination for meetings to reduce operational burden on Market-facing staff
• SOP development support: tracking & maintenance of client activity dashboards
  
  
• Establish process and codify structure of materials to create consistency across initiatives and allow for best practice sharing across teams

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 5+ years of experience with project management experience, sales, client management, client support or market research
• 2+ years of experience working in a team environment
• 2+ years of experience with a customer centric approach
• 2+ years of experience developing reports, analyzing data, and making determinations based on findings
• Intermediate level of proficiency in Excel, PowerPoint, Word
• Intermediate proficiency with various CRM tools, specifically Salesforce

Preferred Qualifications:

• Experience navigating through a sales cycle/sales process from beginning to end
• Healthcare industry experience
• Proven ability to effectively manage your time while working on several competing priorities

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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