TRAINING ADMINISTRATOR - 71108

Executive Service

The Division of TennCare is dedicated to providing our employees with a hybrid work environment. All TennCare positions have a combination of work from home and work in the office, which varies by position, department, and business need. You may review the specific expectations with our hiring team.

Background Check:

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Who we are and what we do:

TennCare is Tennessee's managed care Medicaid program that provides health insurance coverage to certain groups of low-income individuals such as pregnant women, children, caretaker relatives of young children, older adults, and adults with physical disabilities. TennCare provides coverage for approximately 1.7 million Tennesseans and operates with an annual budget of approximately $14 billion. It is run by the Division of TennCare with oversight and some funding from the Centers for Medicare and Medicaid Services (CMS). TennCare's mission is to improve the lives of Tennesseans by providing high-quality cost-effective care. To fulfill that purpose, we equip each employee for active participation and empower teams to communicate and worked collaboratively to improve organizational processes in order to make a difference in the lives our members. Because of the positive impact TennCare has on the lives of the most vulnerable Tennesseans, TennCare employees report that their work provides them with a sense of meaning, purpose, and accomplishment. TennCare leadership understands that employees are our most valuable resource and ensures professional and leadership development are a priority for the agency.

Job Overview:

The Division of TennCare is seeking a Member Services Training Administrator who reports directly to the Compliance and Policy Group Deputy Director in Member Services. The Administrator is responsible, indirectly or directly, for up to 18 staff including 2 Directors, their teams of facilitators and instructional designers and contract staff. The Administrator will oversee all assigned functions of training and instructional design including the design, planning, and implementation of instructor-led and e-Learning courses ensuring accurate, timely training and high-quality customer service. This position requires collaborative work with a variety of stakeholders to assess ongoing and future training needs as well as evaluate the effectiveness of curriculum and training. Using all resources available, the Administrator will plan strategically, make sound decisions and execute actions necessary to fulfill objectives that support Member Services ongoing training needs and TennCare' s mission and vision. Lastly, this position will develop effective relationships across the agency. Doing so will ensure collaboration and mutual understanding of matters affecting eligibility service delivery and policy implementation.

Key Responsibilities:

1. Direct and support all work streams of the Member Services Training processes.
2. Oversee the design, development and revision of solutions and instructional interventions that promote best practices in the classroom and remote learning.
3. Evaluate learning design, instructional interventions, and training delivery to adhere to program standards and guidelines.
4. Direct research and collaboration with subject matter experts.
5. Utilize various learning methods that support best practices for the adult learner.
6. Oversee the incorporation a variety of activities that engage and encourage participation.
7. Oversight of learning assessments which effectively measure learning outcomes.
8. Ensure timeliness, quality, and communication standards are met and/or exceeded by monitoring, assessing, and addressing the unit's overall performance.
9. Collaborate with peers across the agency to problem solve, create strategic plans, and ensure compliance in serving our members.
10. Execute objective performance management by encouraging staff input, confirming all direct reports have SMART goals, and following the periodic performance management calendar.
11. Establish regular opportunities for staff feedback at all levels within Member Services Training.

Minimum Qualifications:

Education and Experience:

Graduation from an accredited college or university with a bachelor's degree in a related field and four (4) years of qualifying management experience.

OR

Graduation from an accredited college or university with an associate degree in a related field and six (6) years of qualifying professional experience.

OR

Eight (8) or more years of qualifying professional experience.

OR

An equivalent combination of education and work experience may be considered.

Desirable qualifications:

A master's degree in one of the following: (preferred) in Instructional Design, Education, Educational Technology, or a related field

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.