Lead Banker

Think Bank has an exciting opportunity for a Lead Banker at our East River Branch.As a Lead Banker, You will serve as a resource and leader for the Teller and Banker team to resolve complex customer issues, assist in having effective customer conversations, and participate in the training and mentoring of new Tellers.

You will be empowered to help our customers make informed decisions about their financial needs by answering questions, assisting with transactions, opening or providing maintenance and update to accounts, or directing them to an appropriate Think team member.

You will have the opportunity to interact with customers and expand their banking relationship with us. Collaborating closely with the branch team and business line advisors, you will ensure a seamless customer experience and provide customers with the best options that serve their particular needs.

Additional Responsibilities:

• Ensure staff compliance with bank policies and procedures and oversee the administration of the vault including balancing, cash supply, and proper distribution of cash to Tellers
• Assist in the coordination of scheduling and execution training of Banker and Teller staff
• Greeting customers making them feel welcome upon entering the branch
• Actively engage in conversation with customers to understand their needs and recommend appropriate products and services
• Follow up with customers, as appropriate, to be sure their needs are met and their experience is exemplary
• Continually communicate with branch staff to create a collaborative environment and ensure an outstanding, seamless experience for the customers
• Ensure the safety and soundness of our organization by following policies and procedures

Education and Experience Requirements:

• High school diploma or GED equivalent required
• Bachelor's degree preferred
• 1 year experience in customer service or retail environment.

Schedule:This is a part-time position working approximately 20-25 hours/week.The hours for this role will range from 7:15 AM - 6:15 PM Monday through Friday, and Saturdays from 8:45 AM - 12:45 PM.

Compensation:$26.02/hour; non-exempt

Benefits:The position is eligible for a full benefits package including:

• Health insurance with HSA contribution
• Dental insurance
• Vision insurance
• Up to 23 days of PTO annually
• Seven paid holidays
• Four weeks of paid family leave
• Up to 7.5% 401(k) employer match
• Tuition reimbursement
• Clothing allowance

Think's open culture empowers employees to provide the best financial care to customers every single day. Our professional compensation plan is passionate about quality of business outcomes and helping customers achieve peace of mind. We are not focused on quantity, as compensation is not directly related to the number of accounts opened or volume produced.

At Think Bank, we're focused on delivering on the promise of being a great place to work, and one of the ways we accomplish this is by creating an environment where all employees feel they have the opportunity to achieve their goals. We value our differences - in thought, style, culture, ethnicity, and experience - and understand that diversity and inclusion are good for business and make our company stronger.