Description
Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need. The organization has more than 500 staff who serve 45,000 people with compassion, dignity, and respect across an area from the Santa Monica Mountains through the South Bay. We have a network of clinics, Early Head Start centers, and mobile clinics, plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org. Come join our Venice Family Clinic team to make a difference in the community. Under the guidance and direction of the Call Center Manager, this administrative role will perform a full range of call center duties, including:
- Handling primary scheduling and productivity tracking for Venice Family Clinic staff physicians, per diem physicians, nurse practitioners, physician assistants, mental health education providers, and health education providers.
- Acting as a liaison for volunteer providers, and coordinate with leadership the schedules for volunteer providers and groups.
- Creating/Managing records/rosters for volunteer physicians and volunteer departments.
- Providing scheduling administrative support for our Residency Programs.
- In coordination with the Associate Medical Director for Medical Students, handle the scheduling for the medical students' rotations.
- Maintaining data and creating reports for VFC's medical services management, notifying coordination team regarding office closures (i.e. for holidays, construction, etc.).
- Handle on-call services; work with on-call service operators and staff providers, input on-call schedules and manage on-call provider contact information.
- Collaboration with the credentialing specialist, providing necessary information to ensure appropriate credentialing and privileging, and updating rosters.
- Assist leadership in the implementation of VFC initiatives that impact provider schedules, and participate in other projects/meetings as assigned by management.
Salary range: $30.47 - $47.85 Hourly
Qualifications
Required:
- Minimum 5 years of experience using Electronic Health Records, scheduling systems and creating/modifying templates.
- Skill in conceptualizing and managing scheduling systems.
- Effective and diplomatic verbal and written communication skills to obtain and convey information, and the ability to handle confidential/sensitive information with discretion.
- Strong interpersonal skills to work effectively and professionally with staff, volunteers, and clients of diverse socio-economic backgrounds.
- Ability to analyze and understand complex systems, policies, and procedures.
- Skill in working independently and following through on assignments with minimal direction.
- Ability to prioritize effectively and demonstrate attention to detail despite constant interruptions.
- Excellent organizational skills to manage and complete projects with competing demands.
- Working knowledge of various computer applications including complex database systems.
- Ability to work some evenings and/or weekends when needed.
Verbal language skills in Spanish and experience using EPIC is preferred.
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University of California - Los Angeles Health
Sep 16, 2025