New

Patient Support Day Shift

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, New York
Sep 17, 2025
Description We are hiring a Patient Support Analyst to support our healthcare customer in the New York City area. This role is a 6-month contract position covering a temporary leave. The analyst will assist patients with accessing MyChart, primarily handling password resets and troubleshooting login issues. The role also involves managing support tickets through the hospital's ServiceNow platform. This is a patient-facing support role that requires strong communication skills, quick critical thinking, and a high level of professionalism. Skills Customer service, Data integrity, Emr Top Skills Details Customer service,Data integrity,Emr Additional Skills & Qualifications Provide responsive and empathetic support to patients experiencing MyChart access issues. Perform password resets and guide patients through login troubleshooting. Manage and resolve ServiceNow tickets related to patient portal access. Communicate clearly via phone, email, and chat to ensure patient satisfaction. Accurately document support interactions and resolutions. Collaborate with internal IT and clinical teams to escalate complex issues. Experience Level Entry Level Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in New York,NY. Application Deadline This position is anticipated to close on Sep 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.