New

Court Tools Support Specialist

TEKsystems
$24.00 - $26.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Georgia, Atlanta
Sep 17, 2025
Court Tools Support Specialist - Government Technology Services Are you passionate about delivering exceptional customer support and making a real impact in public service technology? Join a dynamic team supporting mission-critical applications that serve legal professionals across the state. We're seeking a Court Tools Support Specialist who thrives in a fast-paced environment and enjoys solving problems that matter. In this role, you'll be the go-to expert for a suite of web-based tools used for certification, registration, and licensing. You'll work closely with stakeholders like judges, attorneys, and agency staff to ensure smooth operations and top-tier service delivery. What You'll Do * Be the first line of support for users navigating government technology platforms-answering questions, resolving issues, and guiding them through processes. * Provide support via phone, email, and occasionally in person, always aiming to minimize wait times and maximize satisfaction. * Track and document customer interactions using service management tools, escalating concerns when needed. * Manage payment processing and reconciliation in coordination with finance teams. * Review and validate user-submitted data for certifications, continuing education, and registrations. * Monitor dashboards and automated communications to proactively assist users and ensure timely completion of tasks. Minimum Qualifications: * Strong proficiency in Microsoft Office. * Experience supporting web-based applications or software platforms. * 3+ Years Customer Support (Phone support ideal) Preferred Qualifications: * Familiarity with the Georgia court system or similar government environments. * 2+ years in a call center or customer service role. * Experience with certification or licensing systems. Why This Role Stands Out * Impactful Work: Support systems that directly affect legal professionals and public service delivery. * Collaborative Culture: Work alongside dedicated professionals in a mission-driven environment. * Growth Potential: Build your career in government technology services with exposure to a wide range of tools and stakeholders. Pay and Benefits The pay range for this position is $24.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Atlanta,GA. Application Deadline This position is anticipated to close on Sep 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.