Quotation Administrator

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Quotation Administrator

Location(s): Cary, NC

{Hybrid: 1 day/week in-office (flexible)}

• Handle quote request emails.
• Generate quotes and notifications.
• Send quotes to customers and follow up for POs.
• Coordinate with internal dispatching team.
• May assist with variance analysis (depending on training progress).

• Primary KPI: Same-day turnaround for quote requests.
• Future KPIs may be added as the role evolves.

• You will conduct a review of the service request to determine the elements required to generate a formal quotation.
• You will communicate quotations to customers, answer questions, provide clarifications and collect approvals.
• Your role will have oversight of key performance indicators and track the success of quotation activity from request through invoice and collection.

• You have experience interacting with customers requesting service.
• You have a strong sense of ownership over your activities and enjoy driving toward great outcomes for external and internal customers.
• You will work with customers to resolve complex issues that arise to clarify issues and address concerns.
• As part of a new team, you will have the opportunity to identify enhancements and drive efficiency to improve customer satisfaction.
• You have very good communication skills in the customer environment, and you show team orientation, communication skills and customer orientation.

• 2-5 years' experience in a customer relationship related role, in a fast-paced environment
• Positive attitude and passion for customer service.
• Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality.
• Experience communicating ideas and rationale to internal teams and customers.
• Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
• Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue.
• Strong PC skills (MS office software like Word, PowerPoint, Excel and Outlook).
• Associate degree or equivalent experience required.

• Ability to professionally investigate and respond to requests in a timely manner.
• Strong communication skills and are adaptable to change.
• Ability to think at a high level and apply business concepts.
• Experience to anticipate customer needs.
• A history of acting as a collaborative team player with cross-functional teams.
• An interest in solving problems that don't have obvious solutions.

• Required Experience:
  
  
  
  • 2-5 years in a customer relationship role.
  • Fast-paced environment experience.
  
  
  
  
• Must-Have Skills:

1. Strong written and verbal communication.
2. Attention to detail.
3. Organization and time management.
4. Ability to learn quickly and adapt.

• Nice-to-Have Skills:
  
  
  
  • SAP experience (not required; will train).
  • Basic Microsoft Office (Word, Excel, Outlook, PowerPoint).
  
  
  
  

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.