Customer Service Representative

The Collision Services Customer Service Representative will help provide comprehensive support for PPG's Collision Services customers, applications and programs. You will emphasize customer advocacy, efficient order management, and Experience interpreting and responding to customer requests with multiple partners, including our teams, external customers, and distribution points.

Responsibilities

• Manage and process orders for CDN and Strategic Accounts, ensuring efficiency and accuracy across multiple systems. Source orders from appropriate distribution locations based on availability and customer needs.
• Be a customer advocate, providing excellent service and ensuring adherence to PPG processes. Handle incoming orders, emails, and phone calls, ensuring responses to customer inquiries.
• Communicate with customers, vendors, and our teams to coordinate orders, shipping details, and resolve issues.
• Handle returns by verifying purchase history and issuing credits or invoices to customers.
• Train and assist customers with navigation and troubleshooting of the Collision Services website and mobile app. Manage registration requests for Collision Services applications.
• Create opening order kits, update relevant details in SharePoint, and manage unique customer information within the CRM system. Log incoming and outgoing calls within the CRM system to track customer interactions.
• Provide training and mentorship to new team members, ensuring knowledge transfer and support. Facilitate ongoing learning opportunities for team members. Train customers and sales team on Collision Services applications.
• Work with internal and external distribution points, sales teams, and customers to facilitate order placement and resolution. Foster a collaborative work environment.
• Stay updated on procedures, training, and system upgrades to enhance performance and service delivery.

Qualifications

• Minimum of 3 years of order management experience in a B2B customer service environment.
• Familiarity with Oracle ERP, CRM systems (VantagePoint and ClientLink), and proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Experience documenting customer issues in detail and accountability in all tasks, ensuring follow-up on customer issues.
• Familiarity with the Automotive Refinish industry is desired to enhance service delivery.

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways thandoes any other company. To learn more, visit www.ppg.com and follow @PPG onX.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, movefastanddon'tstop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellentoperators

Productive. Collaborative. Accountable. No matter our role, weidentifyproblems, takeownershipand always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support ourfrontline,the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace newtechnologiesand leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act withintegrityand value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going tohttps://careers.ppg.com/us/en/candidate-resources.

PPGprovidesequal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, genderidentityor expression.

If you need an adjustment due to a disability, please emailrecruiting@ppg.com.

PPG pay ranges and benefits can vary bylocationwhich allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurancecoveragesand benefits will bein accordance withthe terms and conditions of the applicable plans and associated governing plan documents.Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process,so that we can do better today than yesterday.