Quality Control Specialist

Location: Lakewood, Washington (Joint Base Lewis-McChord)

Type: Non-Exempt

Work Schedule: Full-time, Day Shift

Compensation: $25.00 - $28.00/hour Dependent on experience

Benefits: Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees.

Full-Time benefits of a Quality Control Specialist at Tessera include:

• Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance
• Health and Welfare Benefit
• Flexible Spending Account for both medical and dependent care
• 11 paid federal holidays, accrual of 10 paid days of vacation, paid sick leave.
• Potential shared earning bonus
• Tuition assistance available after 1 year of employment and potential scholarships for qualified dependents
• Professional development, certifications, and training opportunities
• Verizon wireless discount
• Employee Assistance Program (EAP), and an engaging wellness program
• Public Service Loan Forgiveness eligibility for full time employees

Tessera is dedicated to "Creating Opportunities for People with Disabilities" by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values - Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment for our employees.

Tessera is seeking a dedicated, detail-oriented, and mission-driven Quality Control Specialist to help us uphold the highest standards of excellence across our operations. If you're someone who takes pride in precision, thrives on collaboration, and believes that quality is the foundation of success, we want to hear from you!

• Conduct daily inspections across various service areas (e.g., janitorial, sanitation, grounds, pest control, etc.)
• Document inspection results using designated forms and software
• Solicit customer feedback and surveys during inspections
• Prepare and submit clear, concise reports on a daily, weekly, and monthly basis
• Maintain and update quality control documentation on SharePoint and Quality Skynet
• Monitor trends in customer satisfaction and initiate corrective actions
• Support training and development of staff in quality control procedures
• Ensure safety compliance during inspections and report any hazards
• Travel to off-site locations as needed
• Participate in new hire training and quality control Q&A sessions
• Conduct ISO audits and ensure SOPs meet contractual guidelines

• 3-5 years in Quality Control, Safety, or Janitorial Services
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Maximo); strong communication, organization, and multitasking abilities
• Ability to work independently and collaboratively
• Willingness to cross-train and learn new contracts

Physical Requirements:

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis.

• Must be able to lift and/or move up to 50 pounds.
• May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties.
• Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required.
• Must have the perseverance to work effectively under pressure for extended periods of time.

Requirements:

• Valid state driver license is required with the ability to obtain and maintain coverage by Tessera's insurance carrier.

• Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.
• Access to this federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: https://www.dhs.gov/real-id .

To Apply: Visit our website at www.tessera.org to complete an application.

Current Employees: need to log into their Workday to apply through the Jobs Hub. Please reach out to your Recruiter if you need assistance.

Tessera is a national non-profit, government contractor that is dedicated to "Creating Opportunities for People with Disabilities" through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees.

Individuals with disabilities are encouraged to apply.

Tessera is here to help you with the recruitment process.

If you require an accommodation or support, please contact us at

(360) 475-0756 ext. 349, or emailrecruiting@tessera.org.