Health Records Technician

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

Monday Friday 8 am - 5 pm

We are unable to offer a work visa sponsorship for this position. You must be authorized to work in the U.S. to apply.

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

UHC Minimum:
* Technical knowledge in the field acquired through an apprenticeship
* 2-year degree, or professional certificate.
* 1-year health records or medical office experience preferred

This position will accurately register all patients/visitors seen at the health center, verify eligibility status, demographic information and enter in insurance information for billing purposes. This position ensures that all required forms are completed, provides health information to all clinics, department, and any authorized users. This position is responsible for scanning health information into the electronic health record, answering the department and health center phones, properly releasing health information according to state and federal laws, and maintains confidentiality of protected health information. Other duties would include data entry of immunization data and retrieving archived health information.

Knowledge, Skills, Abilities and/or Competencies:
* Excellent communication and customer service skills.
* Respect for confidentiality of health and patient information.
* Knowledge of electronic health record systems.
* Ability to work alone as well as a group.
* Ability to prioritize tasks and multi task.
* Organized.
* Detailed in work habits.
* Dependable and punctual.
* Demonstrates a professional attitude/behavior.
* Preferred qualifications include medical terminology

See objects closely, as in reading; Receive and give verbal communication;Push/pull objects with minimal effort; sit, stand, or remain on feet for 30 minutes consecutively, 8 hr per shift; repetitive keyboarding skills.

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Patient Registration:
* Greets and registers patients of the University Health Center.
* Provides friendly, courteous, and professional service to all customers who come into the Health Center or who call.
* Verifies eligibility for care at UHC.
* Verifies and updates all demographic information (including DOB, address, phone numbers, emergency contact and e-mail addresses).
* Obtains HIPAA and Patient Agreement consents.
* Verifies Health History Form and TB forms are completed, and all immunizations are recorded and compliant with requirements.
* Obtains/scans/verifies insurance information for all patients prior to the visit (insurance name, policy #, group #, and subscriber information).
* Instant messages business office staff when new insurance is added so it can be verified.
* Verifies active licensure for all outside lab orders before sending patient back to the lab.

Health Record Review and Maintenance:
* Scans lab, immunizations, and other health information into the electronic record (matching name, date of birth, and UGA ID number)
* Files all hard copy information in date order for 30 days.
* Retrieves information promptly as needed.
* Processes emails/faxes/FoneMed sent to RHI public folder.
* Evaluates Health Record components to include immunization requirements, health status reports, and other health documents.
* Accurately evaluates and enters all required and recommended immunization data into Point and Click to create the immunization record that will clear students for registration of classes.
* Sends secure messages, e-mails or calls students who are lacking required immunizations.
* Instructs students correctly concerning additional information or immunizations that are needed.
* Verifies and modifies immunization holds in UGA student information system (Banner) as needed to facilitate accurate data and ability to register for class.
* Enters in lab orders for specific titers needed for immunization compliance.
* Provides temporary/permanent exemptions when required.

Administrative Task:
* Answers incoming calls to the University Health Center and the department.
* Answers incoming calls within three rings, and identifies UHC, department and self; transfers calls to the correct department or person.
* Responds to telephone requests for information by following UHC procedures for verifying identity, maintaining confidentiality of protected health information, yet responding to the caller's needs.
* Releases health information according to UHC, GA law, HIPAA and FERPA regulations.
* Verifies written authorization for release of records.
* Processes requests for health records to patients, insurers, and other healthcare providers.
* Verifies all releases to assure they are within legal guidelines to include electronic signatures.
* Copies of records pertaining to the release.
* Double checks all records for Mental Health, STI or HIV related information which requires special consent prior to release.
* Logs all requests into PnC under disclosure section.
* Submits a bill if payment has not been sent previously.
* Follows up on any outstanding or problem requests.
* Maintains a 24-hour turnaround time on standard requests.
* Refers all requests from attorneys, production of documents, or subpoenas to department manager.