Product Support Manager

At Credence, we support our clients' mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future.

We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.

Credence has an immediate opening for an experienced Product Support Manager who will be primarily responsible for supporting Air Force Life Cycle Management Center (AFLCMC)/LG at Wright Patterson AFB, OH.

AFLCMC is responsible for the life cycle management of Air Force weapon systems from their inception to retirement. The AFLCMC motto is: "AFLCMC - providing what warfighters need, when they need it!" This motto reflects the center's commitment to delivering the resources necessary to organize, train, and equip the Air Force. AFLCMC's mission is to acquire and support war-winning capabilities, ensuring that all aspects of the weapon systems life cycle are managed effectively and efficiently.

Provide subject matter expertise / knowledge of, and technical experience in, acquisition logistics and shall assist the Government in the day-to-day management of the 12 product support/integrated logistics support elements:
• Supply Support;
  • Technical Data and Technical Data Management;
  • Maintenance Planning and Management (MP&M);
  • Product Support Management;
  • Packaging, Handling, Storage and Transportation (PHS&T);
  • Design Interface;
  • Sustaining Engineering;
  • Computer Resources;
  • Facilities and Infrastructure;
  • Manpower and Personnel;
  • Support Equipment, and;
  • Training and Training Support
• Assist with providing logistics support and guidance.
• Assist program offices in the execution of product support tasks. Develop and provide training, to include developing training documentation, and providing on-site and/or virtual training to program offices.
• Perform control activities that include but are not limited to schedule monitoring, progress monitoring, fielding questions, and risk management.
• Assist with developing tools and center-level processes to enable standardization of key product support procedures across AFLCMC and to assist program offices in the execution of product support tasks. Tools include guides, standards/ specifications, contract languages, models, templates and metrics to assess the health of the product support within the center.
• Provide program office outreach support by responding to questions, conducting research, and assisting program and staff offices to execute product support activities, which may involve coordination and engagement with Office of the Secretary of Defense, defense agencies, Headquarters Air Force (HAF), Secretary of the Air Force (SAF), major commands, AFMC centers, and AFLCMC program offices. Outreach support tasks include but are not limited to participating in staff assistance/site visits, conducting informational briefings, facilitating meetings and coordinating task activities in support of program or staff offices upon Government request.

• Clearance: Secret
• Bachelor's degree and five years of experience in, and working knowledge of, a USAF program office or a USAF program acquiring, fielding, and sustaining weapons and/or support systems
• Expert knowledge of the Product Support Management, Product Support Element (PSE) in order to plan and manage cost and performance across the product support value chain and all 12 PSEs from design through disposal.
• Knowledge of specific efforts including but not limited to risk management, program protection planning, supply chain risk management, transition support planning, product support integrator/product support provider related processes and private/ public partnerships

Please join us, as together we build a better world one mission at a time powered by Technology and its People!

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