Banner Support Operations Specialist

About the Opportunity
The Banner Support Operations Specialist (Business Systems & Procedures Professional) will provide direct hands-on management, support and development of Banner and other primary enterprise applications as part of UNC System Office's ERP Services Team for a variety of projects at the UNC System Office and constituent institutions specifically ERP Shared Services clients. The position will also provide operational business process analysis/ review to identify and implement best business practice solutions and business rules to achieve operational efficiency and effectiveness, and to ensure that the University is compliant with State, Federal Government, and University of North Carolina regulatory requirements.

This position is a remote work arrangement with occasional travel required to the UNC System Office located in Raleigh, NC. UNC System employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

About the UNC System Office

The UNC System Office includes the offices of the President and other senior administrators of the multi-campus University of North Carolina System. The UNC System is a treasured public institution dedicated to serving the people of North Carolina through world-class teaching, research, and community engagement. Today, nearly 250,000 students are enrolled in our 16 universities across the state and at the NC School of Science and Mathematics. System Office staff is responsible for executing the policies of the UNC Board of Governors and providing University-wide leadership in the areas of academic affairs, business and financial management, long-range planning, student affairs, research, legal affairs, and government relations. The UNC System Office also has administrative oversight of a number of University affiliates, including PBS North Carolina, the North Carolina Arboretum, the NC State Education Assistance Authority, and University of North Carolina Press.

About the Team
The Information Technology division works collaboratively with UNC constituent institutions to help ensure efficient and cost-effective integration of new technologies that meet common and unique needs of the 17 institutions. The division is also charged with managing the highly complex enterprise-wide data modernization efforts that will enable the System to better monitor, evaluate, and manage our enterprise; as well as facilitate timely comparisons across the 17 institutions and create better data-sharing capabilities for smarter and more efficient data-driven decisions.

Minimum Education, Experience, and Skills
Master's degree and 2-4 years of experience; or Bachelor's degree and 3-5 years of experience; or will accept a combination of education and experience in substitution.

Preferred Education, Experience, and Skills
-Banner Data Model: Must be extremely familiar with the Banner
data model, specifically related to HR, its naming conventions, and have
experience extracting and transforming this information for a variety of
purposes. Direct experience with the HR data structures is required and prefer
to have experience with other modules as well. -Functional Enterprise
Application Expertise: This position requires an in-depth understanding of ERP
systems and modules, report writing development, and functional expertise with
Banner HR and other primary enterprise applications used in Higher Education.

• Classification: IT Bus Systems Analyst III
• Appointment Type: Permanent
• Full-Time/Part-Time: Full-Time
• Employment Type: EHRA
• EHRA Category: Instructional, Research and Information Technology
• Location: Raleigh, NC USA
• Position Number: 20073110
• Special Instructions to Applicants: The posting remains open until filled, but applications received by Friday, October 3, 2025 will receive priority consideration.

Equal Employment Opportunity and Other Information
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor.

To claim veteran's preference, all eligible persons must indicate their eligibility as requested on the application. A DD Form 214, Certificate of Release or Discharge from Active Duty, may be required later in the selection process.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Human Resources Contact Information
Applicants needing assistance with the application process are asked to contact: recruiter@northcarolina.edu.