Temporary Employment Services (TES) Medical Office Service Coordinator Pool

The Medical Office Service Coordinators, Hospital Unit Service Coordinators, Patient Access Representatives, and other Medical Office Support positions are responsible for providing optimum medical support services to patients, families and internal medical colleagues. Incumbents perform a variety of clinical/patient support functions which may involve activities such as computer system operations, medical office reception work using EMR Systems (EPIC), patient scheduling, registration, pre-admission, admission, discharge and coordination of services. Medical records maintenance, verification of insurance, referral and authorization coordination, case management, cashiering duties, telephone coordination and general support to staff.

Apply By Date

(10/02/2025 at 11:59pm); Interviews and recruiting process may occur at any time

Minimum Qualifications

• Knowledge of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.
• Experience with an electronic health record (EHR), or electronic medical (EMR) system.
• Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA.
• Knowledge of health care insurance systems, which may include Medi-Cal, Medicare, HMO, PPO, fee-for-service, county funded coverage, and workers' compensation, to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services,
• Experience coordinating hospital services, completing and submitting billing documentation, and explaining provisions and requirements to patients.

Preferred Qualifications

• Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy, and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset.
• Organizational skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.
• Knowledge of ICD-9, CPT and HCPCS coding to identify services performed, including diagnoses, procedures, and supplies.
• Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable.
• A valid CA Driver's License may be required.

Department Description

Temporary Employment Services provides temporary employees to various departments throughout UC Davis Campus in Davis and UC Davis Health Campus in Sacramento, at the request of the departments. Employees can elect to be considered for assignments on either or both campuses although most medical office positions will be located in the Sacramento area. The available assignments can be full-time, and short-term or long-term in duration. Medical Office Service Coordinators, Hospital Unit Service Coordinators and Patient Access Representatives are limited to 5.5 months.

Position Information

• Salary or Pay Range: $25.28- $29.46hr +
• Salary Frequency: Biweekly
• Payroll Title: Medical Office Service Coordinator 1-3
• Number of Positions: unlimited
• Appointment Type: limited
• Percentage of Time: 100%
• Shift Hours: various
• Location: Davis, Sacramento
• Union Representation: EX
• Benefits Eligible: Mid-Level
• Hybrid/Remote/On-Site: On-Site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis Health offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting our handy Benefits Summary and our Benefits Page

• High quality and low-cost medical plans to choose from to fit your family's needs
• Holidays, Vacation and Sick Time per UC Davis Policy
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness program and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
• UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Manipulate, or assemble objects
• Lift, push, pull, or move or maneuver objects
• Wear and maintain approved safety equipment such as gloves and eye protection
• Stoop, bend, walk and stand for interrupted periods of time
• Lift materials weighing up to 50 lbs

Work Environment

• Must be available to work variable shifts: days/hours (weekends, holidays, overtime, etc.) and float to other units/areas/buildings.
• A valid CA Driver's License may be required.
• This position may require participating in the Department of Motor Vehicles (DMV) Pull Notice System.
• May be required to wear uniform and/or protective clothing and/or gear.
• Personally responsible for following safety procedures and guidelines.

Special Requirements

• This position is a critical position and may be subject to a background check and drug screen. Employment is contingent upon successful completion of background investigation including criminal history, identity checks and drug screen.
• As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here.

As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks