Floating Assistant Branch Manager

About Us
Capital Bank N.A. is headquartered in Maryland, and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.

Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.

Position Purpose

The Floating Assistant Branch Manager (ABM) will primarily be based at our Rockville, MD (Church Street) branch. This role provides coverage support for our Reston, VA, Washington, D.C., and Columbia, MD branches as needed, including during periods of approved or unexpected PTO or other staffing gaps.

The Floating ABM will assist the Branch Manager in overseeing daily branch operations and will assume full responsibility for supervising the branch team and managing customer service and operational functions in the manager's absence. The role requires delivering exceptional service to all customers, using sound judgment and effective communication to resolve issues and address concerns.

Additionally, the Floating ABM will support the efficient onboarding of new deposit relationships referred to the Bank by Business Bankers, Commercial Lenders, and Fiduciary Bankers.

Position Responsibilities

• Serve as acting supervisor of the branch in the absence of the Branch Manager, ensuring smooth daily operations.
• Open new accounts, service existing accounts, and resolve customer inquiries, problems, and complaints with professionalism and efficiency.
• Exercise discretion to authorize exceptions to policies and procedures within designated authority limits; escalate complex issues to the Branch Manager or Branch Administrator as appropriate.
• Draft professional correspondence to customers using standard business writing formats.
• Operate a teller drawer and perform teller functions as needed.
• Manage branch vault cash, including preparing outgoing shipments, ordering cash to maintain inventory levels, and ensuring teller drawers remain within established limits.
• Oversee the processing of deposits from the Night Depository, maintaining strict adherence to dual control procedures.
• Supervise the teller line to ensure: * Proper scanning of teller work at day's end
• Approval of large checks
• Accuracy of hold notices
• Correct preparation of Currency Transaction Reports (CTRs)
• Compliance with all bank policies and procedures
• Conduct monthly branch audits to ensure operational integrity and compliance.
• Maintain and supervise the retention schedule for bank documents stored at the branch, ensuring timely and secure handling.
• Assist the Branch Manager with the training of branch staff performance, provide feedback to assist the Branch Manager with staff performance evaluations; approve timecards for non- exempt branch staff in place of the Manager when needed.
• Assist the Branch Manager with the delivery of branch security meetings
• Work at other branch locations on a temporary basis if needed
• Other duties as assigned

Minimum Education and Experience

• Associate or bachelor's degree in a relevant field is preferred.
• Minimum of one year of supervisory experience in a bank or credit union branch environment.
• Two to three years of professional experience in the financial services industry, with demonstrated knowledge of branch operations, customer service, and banking procedures.

Technical Knowledge and Skills

• Excellent oral and written communication skills, with the ability to interact professionally and effectively with customers, team members, and leadership.
• Strong understanding of banking policies, procedures, and regulatory requirements, with the ability to apply them confidently in day-to-day operations.
• Proficiency in Microsoft Word and familiarity with other Microsoft Office applications, including Excel and Outlook.
• Experience working with the Fiserv Premier core banking platform, with the ability to navigate and utilize system functions to support branch operations and customer service.

Compensation:

• Base Salary Range: $55,000 - $75,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, and ability to meet qualifications within the job description.
• Additional Compensation: This role will include a yearly annual target bonus based on individual performance.

Working Arrangements

• This is an onsite role expected to work in office Monday, Tuesday, Wednesday. Thursday, and Friday and will be expected to travel locally to meet and/or augment branch staffing needs.
• Capital Bank DC Area branches have no weekend hours.

Why Join Us?

• Join a growing company with a culture that fosters an entrepreneurial spirit
• Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more!
• Company Contributions to your 401k - Regardless of your contribution
• Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
• Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities

Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an E-Verify, Affirmative Action, and Equal Opportunity Employer.