Manager, Customer Accounts

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Manager, Customer Accounts at RXO, you will oversee an assigned customer account base and focus on increasing the profitability of those accounts. You'll also serve as the liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of business solutions. If you're excited by the challenge of connecting with clients, building relationships, and seizing opportunities, take your career to the next level with our rapidly growing, dynamic global company.

What your day-to-day will look like:

• Assist with the onboarding of new customers and help implement the services necessary to fulfill RXO's value proposition
• Work with the RXO Information Technology team to help integrate the customer's data requirements into the onboarding plan
• Serve as the primary point of contact for the sales team and customers to handle ongoing account activities and issue escalations/resolutions
• Partner with key stakeholders, including customers, shippers, and consignees, to integrate business processes that create an effective and efficient set of organizational dependencies
• Support and participate in the service management process to drive on-time performance, manage customer expectations, and improve customer satisfaction
• Visit customer locations, deliver presentations, and represent RXO in a professional manner at quarterly meetings

At a minimum, you'll need:

• 5 years of experience in customer service or operations
• Demonstrated understanding of and familiarity with the most widely known and emerging tools and technologies
• The ability to work collaboratively in a team environment with a customer-focused mindset
• The ability to influence others to deliver results

It'd be great if you also have:

• Bachelor's degree in Transportation or Logistics, or a related field
• 5 years of experience in operations or customer service
• Experience presenting data and compelling information to external customers
• Strong fluency with Windows applications and Microsoft Office (Excel and PowerPoint)
• Excellent negotiation skills
• Success in identifying opportunities for process efficiency and resource maximization
• Experience in developing, recommending, and implementing proactive operational solutions

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans

• 401(k) retirement plan with up to 5% company match

• Pre-tax accounts to help streamline eligible expenses

• Company-paid disability and life insurance

• Employee Assistance Program (EAP)

• Career and Leadership Development Programs

• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.