Associate Cloud and IT Operations Engineer

Who is Authenticx?

Authenticx is on a mission to help healthcare organizations listen at scale by analyzing customer interactions. Our secure, cloud-native platform processes millions of conversations to surface meaningful insights. Behind the scenes, we maintain a modern Azure-based infrastructure and a collaborative internal IT environment that supports our growing team.

What do we offer our team members?

• A culture based on our core values of Authenticity, Courage and Having Fun
• A collaborative environment that supports your personal and professional development
• Remote/virtual working flexibility
• Free health insurance options
• Comprehensive benefits - medical, vision, dental, life, anddisability insurance
• HSA andFSA plans
• 401(K)
• Unlimited vacation time
• Perks at Work membership for discounts on shopping, travel and much more

We are seeking an entry-level Associate Cloud & IT Operations Engineer to join our Infrastructure & Security team. This is a great opportunity for a recent graduate or early-career professional who enjoys technical problem-solving, is eager to learn, and wants broad exposure to cloud operations, IT support, and security best practices.

This role is designed for someone who is curious, adaptable, and ready to solve problems across a variety of technical areas; from helping a colleague troubleshoot a laptop to assisting in cloud operations. You don't need to be a subject matter expert; we'll help you grow into the role through mentorship and hands-on experience.

Key Responsibilities

Cloud & Platform Operations (Approx. 60%)

• Assist with routine operations and health monitoring across Azure services (e.g., App Services, Storage, Key Vault, PostgreSQL).
• Support CI/CD pipeline operations: monitoring GitHub workflows, reviewing PRs, and assisting developers under guidance.
• Learn to build and update infrastructure using Bicep templates.
• Participate in scheduled maintenance tasks and operational improvement efforts.
• Investigate and respond to platform alerts, escalating as needed.

IT & End-User Support (Approx. 20%)

• Provide first-line support for laptops, operating systems, and software in a mixed-device environment (Windows, macOS, Linux).
• Troubleshoot issues with company software, productivity tools, and collaboration platforms (Teams, Exchange Online, SharePoint).
• Support hardware setup, imaging, and configuration for new employees.
• Assist with device management, patching, and endpoint security using Intune and other tools.

Security Operations & Enablement (Approx. 20%)

• Assist with implementing and maintaining access control, MFA, RBAC, and other security measures.
• Support incident response preparation, audit readiness, and system hardening tasks.
• Contribute to internal documentation and automation for secure operations (e.g., Logic Apps, scripting).

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field, OR equivalent practical experience (e.g., internships, certifications, personal projects).
• Self-motivated, curious, and eager to learn in a broad technical context.
• Familiarity with major operating systems (Windows, macOS, or Linux).
• Basic understanding of cloud computing concepts, preferably within Microsoft Azure.
• Exposure to scripting (e.g., PowerShell, Bash) and a willingness to learn infrastructure-as-code (Bicep).
• Strong troubleshooting, communication, and documentation skills.

Preferred Qualifications

• Exposure to or interest in Microsoft 365 services (e.g., Exchange Online, Teams, Intune).
• Familiarity with IAM concepts (e.g., Azure AD groups, RBAC, conditional access).
• Interest in security best practices and cloud-native security controls.
• Certifications such as CompTIA Security+, Microsoft Azure Fundamentals, or equivalent.

• This willbe a hybrid position consisting of mostly remote/virtual working with some on-site (Indianapolis north side) activities approximately 2x per week or as needed.
• Candidates must reside in the USA and be authorized to legally work in the USAwithoutrequiring employment visa sponsorship, now or in the future.
• We are only seeking local (Indianapolis area) candidates for this role