Analyst, IKC Patient Engagement

This Patient Engagement Analyst will support DaVita's efforts to increase patient engagement among our Integrated Kidney Care patient population, which includes patients across the kidney care continuum including CKD, ESKD, and transplant patients. Our team is focused on finding innovative ways to increase our ability to connect with, provide value for, and retain patients, with the belief that sustained patient engagement will lead to improved outcomes and a reduction in total cost of care. We often operate in white spaces and require acting as an "owner" to bring projects from idea to execution, proactively problem solve, or double down on adoption of best practices to support positive patient experience.

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

Analytics and Strategy

• Analyze large amounts of complex information to find useful insights and suggest smart improvements for how we engage with IKC patients through programs and communications.

• Uses structured methods and a mindset of constant improvement to find the best ways to make our patient engagement campaigns more effective and our work processes more efficient.

• Manages the full process of creating and double-checking patient contact lists for our incentive and reward campaigns to ensure accuracy.

• Creates and maintains a set of regular reports and visual dashboards (weekly, monthly, and quarterly) to track the success of our various patient engagement programs.

Teamwork and Problem-Solving

• Takes an idea-driven approach to find and test new opportunities. For example, they might investigate why a new process isn't being used in a certain area and then use data to recommend solutions.

• Think critically to proactively identify and address areas where the process could break

• Evaluate effectiveness and scalability of initiatives and prepare markets for the launch of new capabilities and/or processes

• Understands how the team's work fits into the bigger picture and can connect our patient engagement results to broader goals, like reducing the total cost of care.

Written and Spoken Communication

• Prepare Powerpoint presentations catered to the audience level and key meeting objectives

• Create digestible training materials and resources for teammates and leaders

• Communicate effectively in verbal and written formats, including brevity, action orientation, and appropriate tone

Project Management

• Plays an active role in the team's overall project plan by giving clear and consistent status updates on key projects.

• Manage a queue of high visibility projects with tight deadlines and cross-functional teams

• Demonstrate self-motivation, responsiveness, and a continuous improvement mindset

Qualifications

• Bachelors degree preferred in a relevant field

• Experience as a Business Analyst, Data Analyst in a professional working environment 1-4 years

• Strong analytical and presentation skills preferred

• Understanding of analytics and reporting

• Stakeholder management experience

• Healthcare experience preferred, not required

• Basic computer skills and proficiency in MS Word, Excel, and Outlook required

• Strong interpersonal and organizational skills

• Personal values in line with DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun

Additional skills

• Comfort with ambiguity

• Willingness to understand the complexity of healthcare markets

• Highly collaborative with the ability to impact change

• Strong project management skills

• Demonstrated ability to recognize, prioritize, and evaluate workload

• Ability to think outside the box and develop creative solutions

• Problem solving and process mapping