Supplemental Health - Claims Examiner - Remote

Symetra has an exciting opportunity to join our team as a Supplemental Health - Claims Examiner!

About the role

In this role, you'll be responsible for reviewing and processing a variety of supplemental health insurance claims. These may include critical illness, hospital indemnity, and accident products. You'll make timely and accurate decisions based on policy terms, while ensuring a positive experience for our customers.

What you will do

• Review and process claims efficiently and accurately, using policy documents and procedures to guide decisions.
• Gather and analyze information from healthcare providers, internal teams, and other sources to support claim adjudication.
• Communicate clearly with customers and colleagues through written and verbal channels.
• Maintain compliance with regulatory and internal standards.
• Collaborate with your team to support a positive, professional, and inclusive work environment.
• Provide empathetic customer service, resolving issues and building trust with claimants and employers.

Why Work at Symetra

Here's what some of our employees have to say about why they work at Symetra:

"What I was searching for was a company that genuinely valued my voice-and I found that at Symetra. I truly enjoy working one-on-one with our customers, especially when they're going through life's toughest moments. Being able to offer support and hear their relief and gratitude when we help-it's deeply meaningful. That's what makes me proud to be part of the Symetra team." - Lilly H., Claims Team Lead

"I chose Symetra because I heard it was a pro-employee company-and it's absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow-both within your role and beyond-make it a great place to build your career." - Alicia L., Claims Examiner

What we offer you

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Hourly Range: $22.00 - $36.23plus eligibility for annual bonus program

Who you are:

• High school diploma or equivalent required.
• 1 year of relevant claims experience required. 3-5 years of related experience preferred.
• Strong customer service and communication skills.
• Detail-oriented with solid math and organizational abilities.
• Proficient in Microsoft Office Suite of programs.
• Able to manage multiple tasks and prioritize effectively.
• Flexible, reliable, and team-focused.

Please review Symetra's Remote Network Minimum Requirements:

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit https://symetra.eightfold.ai/careers/

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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