Senior Business System Analyst

City/State

Work Shift

Overview:

• About the Role

  We are seeking two highly skilledSenior Business Analyststo join our Enterprise Communication Center team. These roles are critical to supporting theAfter-Hours Answering Service (SAHAS)and theHospital Communication Services (HCS), both of which rely on theAmtelco and QGenda applicationfor efficient and reliable communication workflows.

  As a Senior Business Analyst, you will serve as theprimary resource for scripting and complex configurationwithin Amtelco, ensuring seamless communication across clinical operations.

  These roles will require rotational on-call status.

  Key Responsibilities

  • Lead and execute complex scripting and configuration tasks within the Amtelco application.

  • Testing and remediation, go-live support

  • Collaborate with operational teams to translate business needs into technical solutions.

  • Streamline intake and turnaround of scripting requests to improve responsiveness.

  • Reduce vendor dependency by building internal expertise and documentation.

  • Support training and scalability efforts for future growth across SAHAS, HCC, and nurse triage services.

  This position is responsible for support, enhancement and implementation software applications used within the organization. Oversees and directs intermediate scale projects or components of large-scale projects; develops project plans and timelines and coordination of project resources.
• Incumbent will identify opportunities to leverage technologies in areas that improve and enhance the business practices by designing and implementing application/product enhancements. Works with and is a liaison to customers and end-users, appropriate IT personnel and software vendors on a regular basis to align technology functionality to operational processes. Assess, research, analyze, and document stakeholder needs, selecting the appropriate information gathering and/or modeling technique to elicit requirements. Develop detailed test cases, execute them, and share results with business and tech managers for approval. Work jointly with developers to solution and provide cost and time estimates on fixes and enhancements. Performs longer term analysis and design of systems and hardware to maintain the production environments. Synthesize requirements and develop recommendations that best meet the objectives of the business. Works on project teams that are developing or modifying very complex information systems. R elevant degree such asa Bachelor's inComputer Science, Business, Technical, Education, Information Systems, Finance, Business/Administration, Accounting, Engineering, Information Technology. Proficiency in SQL, HTML and CSS.

• Bachelors required

• None required

• 5 years related experience required
• Software development experience preferred
• Jira experiencepreferred
• Hospital Operations IT experiencepreferred
• Proven experience in business systems analysis, preferably in healthcare or communication systems preferred.
• Expertise or strong aptitude inAmtelco scripting preferred.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.