Customer service specialist

Job Title: Customer service specialist
Location: Dallas, TX
Zip Code: 75234
Duration: 3 -6 months
Pay Rate: $20.37/hr.
Keyword's: #Dallasjobs; #CustomerServicejobs;
Start Date: Immediate

GENERAL FUNCTION -
The primary focus of this position is to represent our company by delivering top-quality service to customers. Responsibilities include answering phones, responding to emails, coordinating shipping, following up on customer inquiries, and performing other assigned duties.

MAJOR DUTIES AND RESPONSIBILITIES
Customer Service
* Maintain a positive, empathetic, and professional attitude toward customers at all times.
* Respond promptly to customer inquiries via phone, email, and other communication channels.
* Acknowledge and resolve customer complaints effectively.
* Develop strong product knowledge to answer customer questions accurately.
* Keep detailed records of customer interactions, transactions, comments, and complaints.

Order Processing & Account Management
* Process orders, forms, applications, and requests accurately.
* Enter sales into Great Plains and provide detailed notes for staff reference.
* Manage customer accounts, including creating new accounts and updating existing information.
* Address inquiries related to inventory, including availability, location, and product details.

Shipping & Inventory
* Pick, pack, wrap, label, and stage outbound shipments for customer pickup, installation, or carrier pickup.
* Enter shipping information into the database and coordinate with all departments.
* Uphold organizational quality guidelines and implement best practices for shipping and receiving.
* Accurately process incoming shipments, record goods in Great Plains, and resolve discrepancies.
* Upload documents into Metaviewer and run daily 'End of Day' processes.
* Monitor consumable item levels, create procurement lists, and collaborate with purchasing and operations.
* Label, stock, and maintain inventory accurately.
* Document and suggest improvements to inventory management processes.
* Participate in physical inventory counts and reconcile discrepancies.
* Adjust inventory levels as needed and promptly report issues. Administrative & Team Support
* Manage Purchasing emails and related tasks.
* Assist with training temporary staff on Great Plains, Metaviewer, and StarShip.
* Perform various office duties as assigned.

BASIC QUALIFICATIONS
* High school diploma, GED, or equivalent.
* Strong verbal, written, and interpersonal communication skills.
* Solid analytical and problem-solving ability.
* Self-motivated with urgency, resourcefulness, and adaptability.
* Proficient in computer systems and data entry.
* Excellent attention to detail and organizational skills.
* Ability to multitask and work effectively in a fast-paced environment.
* Professional, friendly, and customer-focused demeanor.
* Ability to collaborate effectively with colleagues.
* Ability to operate and maintain warehouse equipment.
* Knowledge of inventory management principles and practices.
* Previous experience in customer service, shipping coordination, and warehouse operations.
* Experience in customer support roles.
* Industry Knowledge: Familiarity with the optical/ophthalmological market products/services.
* CRM / ERP Experience: Hands-on experience with systems like Great Plains, Zoho, SAP, or similar platforms.
* Problem-Solving Ability: Skilled in analyzing issues, identifying solutions, and handling escalations calmly and effectively.
* Multitasking & Organization: Ability to manage multiple tasks while maintaining accuracy and attention to detail.
* Team-Oriented Mindset: Willingness to collaborate, share knowledge, and support colleagues.

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.